WHO ARE WE?
Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.
Summary:
The Floor Manager, AVA, Winter Park (Orlando) will be responsible for managing and supporting daily operations of a new build and opening. In the absence of the General Manager & AGM, the Floor Manager will act as interim AGM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. This position will report to the GM.
RESPONSIBILITIES:
- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
- Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
- Positively handle guest requests and accept feedback with grace.
- Provide sound resolution(s) to guest complaints with poise and professionalism.
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) in Coconut Grove, FL
- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
- Maintain highest level of safety, security, sanitation, and cleanliness of facility.
- Must understand how to use basic computer applications and POS systems.
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
- Sound decision making capability while protecting the restaurant/Company in instances of urgency.
- Assist in conducting quarterly restaurant staff evaluations.
- Follow company guidelines to effectively manage labor.
- Achieve restaurant financial goals as specified to applicable area of responsibility.
- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
- Weekly inventory counts, costs, and maintenance.
Requirements/Qualifications:
- Minimum of 3 years fine dining/upscale luxury experience as a Floor Manager or AGM is required in a high-volume restaurant setting.
- Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
- Previous experience with new openings and luxury dining service standards are required.
- Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
- Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
Other Skills and Knowledge:
- Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidays
- Effective communication, written and interpersonal skills.
- Time management skills.
- Maintain confidentiality of company information and recipe data
Physical Demands And Work Environment:
- General office assignments-(typing), which lends itself to repetitive motion.
- Be able to reach, bend, stoop and frequently lift to 50 pounds.
- Ability to be in warm (hot) weather conditions throughout shift
- High volume music played throughout shift
The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
