E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
- Contributes to an efficient order fulfillment process by performing verification checks and coordinate shipments.
- Acts as client liaison to ensure a seamless delivery is executed.
- Work with different operational teams on inventory management of available and backorder product.
- Ensure that the e-commerce department exceeds customer expectations and ease of shopping by supporting engagement workstreams.
- Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
- Responsible for escalated order support and client issues.
- Provide personalized support to high-value clients through dedicated communication channels.
- Support internal insurance claim replacement program.
- Minimum Two-year college degree in Business or relevant field experience.
- Strong problem-solving and organization skills.
- Excellent written and verbal communication
- Excellent computer skills including Microsoft
- Ability to work retail operational hours, some remote work may be required.
- Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
- Experience with SAP and SAPC is preferred.
