Would you like to join one of the most exciting tech companies in Southwest Virginia? Are you constantly looking for ways to improve customer experience and serve the needs of the customer? Are you passionate about cloud computing and love the challenge of solving complex technical problems at a high level?
We are looking for a talented Systems Administrator to join our team at RAKE Digital Company. We are a small company of cloud engineers, developers, and digital storytellers. Our projects span the technical gamut of modern cloud environments, from serverless compute to sophisticated Kubernetes-based micro-services architectures.
Experience a technology startup environment where your ideas and creativity are more than valued — they’re part of our DNA. We focus on skills-based growth, because we want to invest in YOU. Most importantly, we believe in honoring God by delivering amazing experiences to our customers with every interaction.
Reports To: Director of Operations
Job Type: Full Time
JOB SUMMARY
The Sr. Systems Administrator (MSP) delivers patch management, endpoint security, network/application monitoring, and data protection solutions to clients (internal and external) to protect against vulnerabilities, maintain availability, and reduce the risk associated with systems and data.
AREAS OF ACCOUNTABILITY
- All servers and endpoints are patched on time and completely according to the patch management policy
- All endpoints are protected with required endpoint security software and configured according to the vulnerability management policy
- All systems are monitored for availability, performance, and capacity according to the monitoring policy
- Appropriate teams are notified of actionable alerts/events according to the notification and escalation policy
- The endpoint protection platform is configured completely and accurately according to best practices
- The RMM platform is configured completely and accurately according to best practices
- The network and application monitoring platform is configured completely and accurately according to best practices
- The alerting and escalation platform is configured completely and accurately according to best practices
RESPONSIBILITIES
- Maintain the patch management policy and procedures documentation in collaboration with the InfoSec team
- Maintain the vulnerability management policy and procedures documentation in collaboration with the InfoSec team
- Maintain the monitoring and alerting policy and procedures documentation in collaboration with the InfoSec team
- Configure the RMM platform, including custom monitoring scripts, patch policies, and other automation scripts
- Configure the endpoint protection, including custom policies, groups, exclusions, deployment packages, and GPOs
- Configure the network and application monitoring platform, including transaction, performance, and capacity policies
- Create and deliver routine patch, vulnerability, capacity, performance, and availability reports to clients and internal teams
- Ensure management is apprised of all risks within your area of accountability, including risks associated with client data and systems (internal and external)
- Complete daily system health status checklist
OTHER DUTIES
- Provide Tier I/II support for clients and escalate other issues to the correct individuals
- Contribute to customer support by actively responding to queries
- Contribute to service desk by provide alert triage, ticket cleanup, and ticket assignments
QUALIFICATIONS
- Experience deploying and managing all aspects of Windows Server, Windows 10, and Active Directory
- Experience with Ubuntu including remote access, scripting, crontab, installing packages, and patching
- Experience with common networking technologies including DNS, routing, firewall ACLs, and VPNs
- Experience with RMM, Patch Management, EDR, APM, and Network Monitoring systems
- Experience with Help Desk systems
- Experience writing and deploying PowerShell scripts
- Demonstrable skills troubleshooting a wide range of technical problems
- Excellent written and verbal communication skills
- Ability to pass AZ-900 and Datto RMM certification
