770-Tree-Guy is looking for an experienced Front Office & Sales Support to join our team.
This position will serve as a primary point of contact for our customers and play an important role in keeping our office, sales team, and daily operations running smoothly.
What We’re Looking For
The ideal candidate will be dependable, organized, and customer-focused, and comfortable working in a busy, fast-paced office environment. This person should have strong administrative and communication skills, be able to manage multiple priorities, work independently, and maintain accuracy and organization throughout the day.
The right candidate will take pride in providing excellent customer service, maintain accurate records, supporting the sales team, and helping ensure the office and daily operations run efficiently.
This is a great opportunity for someone who enjoys working with people, staying organized, and being an important part of a busy team.
Key Responsibilities
- Answer and manage incoming phone calls in a professional and friendly manner
- Serve as the primary point of contact for customers and clients
- Schedule estimates, appointments, deliveries, and other customer services
- Use CRM to manage and maintain accurate customer and job information, leads, estimates, proposals, scheduling, invoices and account records.
- Follow up with customers regarding estimates, proposals, scheduling, and payments
- Respond to customer emails, web inquiries, and social media messages
- Assist the Sales Team with scheduling, customer communication, and administrative tasks
- Process customer payments and assist with deposits
- Maintain accurate spreadsheets, reports, and office records
- Prepare end-of-day and end-of-week reports
- Assist with accounts receivable and customer account follow-up
- Maintain organized administrative systems and procedures
- Communicate with field crews, sales staff, management, and customers
- Identify customer issues and resolve them when possible, escalating when necessary
- Assist with additional office and administrative responsibilities as needed
Qualifications & Skills
- Minimum of 2 years of administrative, office, customer service, or related experience
- Excellent telephone and customer service skills
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and/or Google Workspace
- Comfortable working with spreadsheets and word-processing programs
- Strong attention to detail and accuracy
- Highly organized with the ability to establish and maintain systems for organizing work
- Ability to manage multiple tasks and priorities at the same time
- Self-motivated and able to work independently
- Ability to learn company procedures and systems quickly
- Professional and friendly demeanor
- Ability to work effectively as part of a team
- Ability to handle confidential customer and company information with discretion
- Experience in the tree care, landscaping, construction, or other service industries is a plus
Work Environment
- In-office position
- Fast-paced office environment
- Frequent interaction with customers, sales staff, field crews, and management
Schedule
- Full-time
- Monday–Friday
- 9:00 AM–5:00 PM
- 8-hour shift
- Weekends as needed
- Overtime available
Compensation
$16.00–$18.00 per hour, depending on experience
Candidates with strong experience and relevant industry experience may be considered at the higher end of the pay range.
Education & Experience
- High school diploma or equivalent required
- 2+ years administrative or office experience required
- Microsoft Office/Google Workspace experience required
Benefits
- 401(k)
- Paid Time Off (PTO)
Work Location: In Person
Applications will only be considered through the job application process. Please do not call the office regarding this position.
Shift:
Experience:
- Administrative: 2 years (Required)
Ability to Commute:
- Sharpsburg, GA 30277 (Required)
Work Location: In person
