G&B Coffee, LLC - Job Description
Job Title: Regional Director of Retail (Los Angeles)
Location: G&B / GGET Main Office, retail locations
Classification: Full-time, exempt
Reports to: VP of Retail Operations
Compensation: $80k - $100k
The Regional Director of Retail is responsible – through direct influence, direction, and delegation – for their portfolio of coffee shops achieving the desired results in revenue, controllable expenses, team member and guest experience. They will provide excellent coaching to our team of General Managers (GMs). They will build systems to ensure that the team member and guest experience is in line with company values, standards and practices. They will drive accountability to those values, standards and practices through their leadership and coaching of the GM team.
Essential Duties
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Raise the standards of execution at our Coffee Shops
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Model the “owner-mindset” to our GMs so that they can teach it to their teams
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Establish clear standards that fall in line with company mission, values, and operational standards and practices. Communicate those standards daily and hold your team accountable to achieving those standards
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Achieve portfolio goals around revenue and controllable expenses
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Recruit, motivate, train, and hold accountable a team of General Managers
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Build a team of highly motivated and successful GMs
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Succession plan to ensure access to a pipeline of internally sourced managers. Assist in the hiring of great managers externally when necessary
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Instill in our GMs accountability for their own growth through development planning
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Foster a safe and clean shop environment for all employees and guests
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Consistently achieve A grades on all CADPH food safety inspections at all coffee shops
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Coach managers on urgently addressing any issue that compromises our ability to deliver a safe and clean shop environment
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Effectively triage R&M requests and own R&M budget line
Other Responsibilities
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Lead periodic management meetings
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Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
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Support General Managers in shop-specific events and programming
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Find inventive ways to increase revenue
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Build long-term customer loyalty
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Must have experience as a multi-unit leader (manager of managers) in a high-volume and/or quality-driven food-service environment.
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Must have experience managing diverse teams.
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Familiarity with the specialty coffee landscape of LA and GGET’s place within it.
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Experience working with Square POS and Paycom, or similar systems, preferred.
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Experience creating and perpetually improving systems
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Good understanding of large-scale retail operations and the various systems supporting them
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Demonstrable ability to think critically and build solutions to problems you encounter
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Strong written and verbal communication skills
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Strong strategic perspective, with the ability to execute tactical day-to-day deliverables while elevating the customer experience
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Strong product obsession for coffee, food and overall quality
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Must possess a food safety manager certification or be willing to attain one within the first 30 days of employment
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Availability to work a schedule that regularly includes one working-day on the weekend
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Must be able to provide reliable transportation to/from work and for work-related errands
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Must be proficient with Email, Google Drive, Slack and Microsoft Office
Go Get Em Tiger is a specialty coffee company on a mission to share the beautiful coffees of the world. We believe great coffee creates meaningful moments and brings people together.
Our values shape how we work every day:
- Make a Positive Impact – Act with care and responsibility.
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Create Connections – Build genuine, welcoming interactions.
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Inspire Curiosity – Encourage learning and exploration.
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Be Intentional – Focus on quality and thoughtful details.
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Be the Difference in Someone’s Day – Bring warmth and positivity to every interaction.
These principles guide how we serve our guests and support our team.
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We offer competitive salaries and (for this position) structured incentive compensation
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We offer company-sponsored medical benefits for both yourself and your dependents
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Additional vision and dental benefits
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We offer a 401k plan with company matching funds
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Free drinks, one free bag of coffee per week, and discounts on all food and merch
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We are a growing company rooted in the LA area
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We have a proven track record of promoting from within
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We are a team full of passionate people who love what we do
