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Instructional Designer II/Lead Instructional Designer, Training Development and Administration

American Airlines -
Fort Worth, TX

Job Details

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Vendor relationship building
Project management experience in education
Content creation for technical audiences
Presentations for conferences or internal meetings
Online learning activities
Online learning curriculum development
Instructor-led training (training delivery method)
Developing e-learning programs
E-learning platforms
Managing projects
Technical writing experience within technology
Technical Proficiency
Educational content composition projects

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

In this role, you’ll design learning that drives performance and helps Team Members thrive. You’ll create engaging, tech-powered training that equips people to succeed and grow, analyze data to uncover gaps, craft smart solutions, and collaborate with stakeholders to bring ideas to life. If you love blending creativity with innovation to empower others to thrive, this is the job for you!

What you'll do

Design and deliver scalable, interactive training programs that address complex business needs and drive measurable performance outcomes.
Own training program strategy and curricula portfolios, managing project pipelines to ensure high-quality, timely, and scalable delivery.
Apply instructional design and delivery methodologies, including ADDIE, Blooms Taxonomy while effectively applying agile approach to develop effective learning journeys.
Serve as a trusted advisor to leaders and stakeholders, aligning learning strategies with organizational priorities and evolving business needs.
Complete needs analysis, evaluate learning effectiveness and drive behavior change, apply Kirkpatrick methodology to identify gaps and recommend targeted learning interventions.
Source and lead and collaborate with training vendors. Manage resources, overseeing contracts, vendor performance, and cost optimization to ensure alignment with learning objectives and deliverables.
Leverage AI powered authoring tools and emerging technologies to improve development cycles, enhance delivery efficiency, and improve learner engagement. Recommend next generation technology to ensure learning engagement.
Mentor and influence teams, managing resources and using project management tools (e.g., Asana, Microsoft Planner) to prioritize work, meet deadlines, and promote best practices.
Complete executive level presentations to share progress and program impact.
Make a difference while having fun!

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in relevant field or equivalent experience/training
At least 5 years designing courses and curricula for frontline team members.
At least 5 years of experience applying relevant learning technology tools including authoring, video editing, microlearning, and other multimedia learning tools (i.e. Articulate, Vyond, PremierPro, Canva, HeyGen, VR, etc.)
At least 3 years of experience applying instructional design to performance-based training
At least 3 years of technical writing experience applying training methodologies
At least 3 years working under rapid development
At least 3 years of project management with strong deadlines / consultative approach to training design
Experience creating and delivering executive-level presentations.

Preferred Qualifications – Education & Prior Job Experience

Master’s degree in Education, Instructional Design, or related field.
Experience with airline operations.
Proficiency with industry-recognized LMS platforms.
Strong graphic design skills tailored to diverse learning audiences.
Familiarity with Agile project management practices.
Experience leading training teams responsible for instructional design
Exceptional communication skills (verbal and written); prior facilitation experience preferred.

Skills, Licenses, and Certifications

PMP, Agile, Six Sigma certification a plus.
Kirkpatrick certification a plus.
Change Management Certification, a plus
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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