Service Scheduler / Multi Factory Coordinator
Location: Pelham, AL
Schedule: 1st Shift | Monday – Friday, 7:00 AM – 4:00 PM
Pay Rate: $19.00/hour
Industry: HVAC / Service Operations
Job Overview
We are seeking a detail-oriented and organized Service Scheduler / Operations Coordinator to support daily service and field operations. This position will serve as an important point of contact for customers, technicians, and internal teams by coordinating service appointments, managing schedules, processing material returns, and supporting dispatch and administrative activities.
The ideal candidate has at least 2 years of experience in the HVAC industry, preferably with previous experience in dispatch, scheduling, service coordination, or operations support.
Key Responsibilities
- Answer incoming calls on the service line and serve as a second line of support for customer calls.
- Schedule and coordinate service appointments for technicians.
- Book Time & Material (T&M) jobs and coordinate required parts or purchase orders as needed.
- Support technician dispatching and scheduling activities as required.
- Confirm appointments and communicate scheduling information clearly with customers and technicians.
- Return customer or internal calls promptly when follow-up is required.
- Process and coordinate material and parts returns.
- Ensure parts are returned to the appropriate location in a timely manner.
- Order parts and coordinate materials needed for scheduled service work.
- Maintain accurate customer, service, scheduling, and operational information in company systems.
- Organize daily workflows, assignments, calendars, and appointments.
- Assist with coordinating meetings, calls, and other operational activities as needed.
- Maintain organized filing and information-retrieval systems.
- Protect confidential customer and company information.
- Assist with keeping the warehouse and parts area organized by moving and organizing parts as needed.
- Follow established procedures for equipment, information, and database management.
- Work closely with technicians, customers, warehouse personnel, and other internal teams to ensure smooth service operations.
- Perform other administrative and operational duties as assigned.
Qualifications & Experience
- Minimum 2 years of experience in the HVAC industry required.
- 2–3+ years of experience in dispatch, service coordination, operations, administration, or a related support role preferred.
- Previous dispatch or service scheduling experience strongly preferred.
- Experience coordinating technicians, service calls, parts, or field operations is a plus.
- Strong organizational and planning skills.
- Excellent attention to detail.
- Clear and professional written and verbal communication skills.
- Ability to manage multiple priorities and changing schedules.
- Strong follow-up skills and ability to meet deadlines.
- Ability to work effectively with cross-functional teams.
- Comfortable using computers, calendars, email, databases, and other office systems.
- Ability to maintain accurate records and documentation.
- Ability to work in a fast-paced service environment.
Physical & Work Environment
- Primarily an office and service-operations support position.
- May require occasional movement and organization of parts within the warehouse.
- No heavy lifting or machine operation is required.
- Must be able to maintain an organized and professional work environment.
What We're Looking For
The ideal candidate is organized, dependable, proactive, and detail-oriented, with the ability to keep schedules, technicians, customers, and materials moving efficiently. Strong communication, planning, and follow-up skills are essential for success in this role.
Apply Today!
#MSP
Pay: $19.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
