Job description
Join our FUNtastic team! We are looking for a Full-Time or Part-time Facility Shift Supervisor with a passion for succeeding and seeing others succeed in a fun, active, safe, and courteous environment. If you would like to be part of this fantastic experience, apply to Funtopia Active Entertainment Center today!
Work Location: Glenview, IL
Reports To: Assistant Manager/General Manager
Hourly Rate: $20
Responsibilities and Duties:
- Oversee daily facility operations and create daily staff schedules
- Complete end-of-day revenue consolidation
- Stay up to date with facility maintenance/upkeep
- Work closely with the management team to ensure a high quality of customer service
- Greet guests and guide them through the check-in process
- Introduce new customers to Funtopia’s attractions, the services we offer, and the products we sell
- Promote our special events, programs, and memberships
- Assist groups with the harnessing procedures and review safety instructions
- Ensure climbing is conducted in a safe and appropriate manner
- Assist, advise, and maintain safety practices in the play areas (slide safety, wall safety, harness safety, and clip safety specifically)
- Answer and address customer issues, inquiries, and concerns with excellent attention to detail in person, by phone, on social media pages, or by email
- Keep abreast of all new policies or procedures required for safe operation
- Comply with all quality systems and assist in the introduction of any new quality system procedures as required
- Perform additional tasks as appropriate in carrying out the duties of the position
Preferred Experience and Skills:
- Preferably has worked with youth and families
- Safety conscious, self-directed, and reliable
- High level of front-line customer service
- Ability to handle all types of customer personalities and business situations in a fluid-working environment with strength and ease
- Excellent interpersonal skills
- Ability to work with others on a high-performance team and with minimal supervision
- Possess a positive communication style (be naturally happy, energetic & confident)
Qualifications:
- Must be available to work Monday-Sunday (up to 5 days per week), mornings and evenings during business hours
- Must have at least one year of supervising or managing experience
- Must have experience in customer service and cash handling
- Possess some college coursework or Associate’s Degree
- Must speak English fluently
- Must be able to commute to this job location
- A current police background check is required
Job Types: Full-time, Part-time
Pay: From $19 per hour
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Work Location: In person
