Job Summary/Overall Objectives
Performs a variety of duties to provide food to patients, visitors and staff in a safe and courteous manner. Position will have limited use of specialized equipment in kitchen including slicers and commercial mixers and operating the garbage compactor.
Essential Job Functions
- Patient and Retail Services
- Works various stations in patient meal service area.
- Delivers carts, meals and supplies to patient units.
- Performs dishwashing and pot washing.
- Serves food in the retail areas.
- Stocks supplies throughout the department.
- Fills in for cross-trained roles in the department.
- Regulatory/Sanitation
- Maintains work area in a sanitary manner; completes cleaning duties.
- Prepares, serves, and stores foods according to HACCP guidelines.
- Practices good hygiene including hand washing, wearing hair restraints, and glove usage.
- Utilizes FIFO when obtaining foods from storage areas.
- Takes and records temperatures of food during meal periods.
- Checks sanitizer in pots area with test strips and records at each fill.
- Records dish machine temperatures each meal period.
- Uses two patient identifiers when delivering trays to patients.
- Safety (operating specialized equipment including commercial slicers, mixers, and garbage compactors in not permitted in this position.)
- Uses permitted equipment in a safe manner; reports any issues immediately.
- Cleans equipment according to established guidelines.
- Refers to and follows MSDS guidelines for chemical usage and storage.
- Uses proper body techniques in lifting, carrying, pushing and pulling.
- Service Excellence
- Performs excellent customer service skills with all customers and coworkers.
- Answers questions about prepared café food items.
- Handles service recovery immediately or involves supervisor as needed.
- Receives and distributes all messages in a timely manner
- Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience
- Current enrollment in a high school or GED program.
- Must be at least 16 years of age.
- Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
- Customer service skills.
Preferred Qualifications/Experience
- Servsafe certification.
- Food Service experience.
- Cash handling experience.
License, Certification & Clearances
- Worker’s permit issued by local high school district.
- Act 34-PA Criminal Record Check from the PA State Police system
Position Type/Expected Hours of Work
- Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
- Travel may be expected locally between System locations.
Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Operates Vehicle (company)
Use of Lifting/Transfer Devices
Overtime(+8/hrs/shift; 40/hrs/wk)
Respirator Protective Equipment
Head Protection (hard hat)
Paint (direct use) Exposure
Cytotoxic (Chemo) Exposure
Blood/Body Fluid Exposure
Chemicals (direct use) Exposure
Wax Stripper (direct use)
Non-Ionizing Radiation Exposure
Ionizing Radiation Exposure
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Keyboard/Computer Operation
Pushing/Pulling(lbs. of force)
Transfer/Push/Pull Patients
Pulling/Pushing Objects Overhead
Reaching Above Shoulder Level
Lifting Seat Pan to Knuckle
Lifting Knuckle to Shoulder
Lifting Shoulder to Overhead
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
