Position Title: Salesforce Administrator
Reports To: VP Systems & Operations
FLSA Status: Exempt - FT
Schedule: Monday through Friday (Hybrid eligible after 30 days of service)
Kids In Need Foundation (KINF) is a national not-for-profit organization dedicated to creating equitable learning environments for underserved students and teachers across the U.S. Our mission is to ensure that every Pre-K–12 student has the essential tools and resources they need to succeed in school. Through our distribution of school supplies, support for teachers, and investment in educational initiatives, we strive to make a meaningful impact on the lives of teachers and students across the country. As we continue to expand our reach and deepen our impact, we are seeking a talented, self-driven Salesforce Administrator to join our high-performing team.
Position Overview
The Salesforce Administrator is responsible for the administration, configuration, and optimization of the organization’s Salesforce platform, including Sales Cloud and Marketing Cloud. This role also supports and coordinates data integration between Salesforce, NetSuite, and other systems using MuleSoft.
The ideal candidate is a senior-level administrator who can balance system ownership, data governance, and cross-platform coordination while supporting development, marketing, finance, and operations teams.
Key Responsibilities
Salesforce Administration
Serve as the primary administrator for Salesforce, managing users, roles, profiles, permission sets, and security
Configure and maintain objects, fields, record types, page layouts, validation rules, and Salesforce Flows
Manage sandbox environments, testing, release planning, and deployments
Maintain technical and process documentation
Marketing Cloud Support
Support administration and coordination of Salesforce Marketing Cloud, including user access, data extensions, and integrations with Salesforce
Partner with marketing stakeholders to support campaigns, journeys, and data synchronization
Assist with troubleshooting data flow and campaign-related issues
Ensure alignment between CRM data and marketing automation processes
Coordinate with vendors or internal resources for advanced Marketing Cloud configuration
Data Management & Reporting
Ensure data quality, integrity, and governance across Salesforce and integrated systems
Manage data imports, exports, deduplication, and ongoing hygiene
Develop and maintain reports and dashboards for leadership, development, marketing, and operations
Integration & Systems Coordination
Support and oversee data integration between Salesforce and NetSuite using MuleSoft
Define and document data flows, field mappings, and integration requirements
Monitor integrations for errors and coordinate troubleshooting and resolution
Support testing and validation of integration enhancements
User Support & Enablement
Provide Tier 1–2 Salesforce user support and issue resolution
Develop training materials and conduct user training
Promote best practices for data entry, reporting, and system usage
Process Improvement
Identify opportunities for automation and process optimization
Translate business needs into scalable Salesforce and Marketing Cloud solutions
Support roadmap planning and continuous improvement initiatives
Other duties
This job description is intended to describe the general nature and level of work performed and is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as needed to meet organizational needs.
Minimum Qualifications:
Bachelor’s degree in Information Technology (IT), Computer Science, Information Systems, or a related field
3+ years of hands-on Salesforce administration experience
5+ years of related experience in systems administration, IT support, or related technical role
Salesforce Certified Advanced Administrator (required)
Strong experience with Salesforce Lightning Experience
Experience supporting Salesforce integrations with external systems
Working knowledge of MuleSoft or similar integration platforms
Experience collaborating with marketing and finance stakeholders
Strong analytical, documentation, and communication skills
Salesforce Marketing Cloud experience
Preferred Qualifications:
Salesforce Marketing Cloud Administrator certification
Experience supporting Salesforce–NetSuite integrations
Salesforce Platform App Builder certification
Experience in small to mid-sized organizations with cross-functional responsibilities
Familiarity with data models across CRM, marketing automation, and ERP platforms
Work Environment & Physical Demands
Prolonged periods of sitting and working on a computer
Frequent use of hands and fingers for typing and operating standard office equipment
Ability to communicate effectively in person, by phone, and electronically
Occasionally lift and move equipment or materials up to 25 pounds
Ability to move throughout office or facility locations as needed
May require occasional bending, reaching, or standing for extended periods
National travel during the Back-to-School season to support partner events
Compensation & Benefits
Salary range:
Benefits:
Health, dental, vision, basic life, EAP, and AD&D insurance
401(k) retirement with up to 5% match
Paid time off (PTO), floating holidays, and 11 paid holidays
The Kids in Need Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination solely on the basis of a person’s race, color, creed, national origin, religion, age, gender, marital status, sexual orientation, or disability, except where a reasonable, bona fide occupational qualification exists. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
