Overview
We are seeking a dedicated, trustworthy, reliable professional experienced with years in the Dental Office Front Desk setting to join our dynamic dental practice. The ideal candidate will possess a strong background in dental office administration, exceptional customer service skills, and comprehensive knowledge of dental administrative procedures. Must have expertise with Dentrix and understand dental insurance with the ability to build patient records, calculate accurate co payments, with multitasking and great attention to detail. Full or part time. Saturday is required. This role is vital in ensuring smooth daily operations, providing excellent patient service, and supporting the clinical team with administrative tasks. The successful applicant will thrive in a fast-paced environment, demonstrating attention to detail, organizational excellence, and a proactive approach to patient care.
Responsibilities
- Greet patients warmly upon arrival, ensuring a welcoming and professional front desk experience.
- Manage patient check-in and check-out processes efficiently using Electronic Health Record (EHR) systems such as Dentrix.
- Verify insurance coverage and perform insurance eligibility verification using systems and Zap dental and Vyne.
- Schedule appointments accurately utilizing Dentrix scheduling software, coordinating with clinical staff to optimize daily patient flow and scheduling enough staff for smooth daily operations.
- Handle multi-line phone systems with professionalism, practicing excellent phone etiquette while addressing patient inquiries promptly.
- Maintain accurate and organized dental records, ensuring privacy compliance with HIPAA regulations and health information management standards.
- Process payments, perform billing tasks, and manage collections related to dental services.
- Review documentation for accuracy and completeness, supporting the clinical team with documentation review and record updates.
- Assist with office management duties such as filing, scanning, faxing, copying, and maintaining office supplies to ensure an efficient front desk environment.
- Support the clinical team by coordinating patient intake procedures, including collecting medical history forms and updating patient information in Dentrix.
- Verify insurance benefits for procedures related to Insurance providers to ensure proper coverage before treatment.
- Demonstrate bilingual communication skills when assisting diverse patient populations to improve overall patient service experience desirable but not required.
Skills
- Extensive experience working in a dental office environment with strong familiarity in clinic operations and front desk responsibilities with emotional fortitude and productiveness.
- Proficiency in Dentrix is mandatory.
- Knowledge of dental terminology, insurance billing processes, claims preparation and follow up.
- Strong understanding of HIPAA regulations and health information management practices to ensure confidentiality and compliance.
- Excellent computer skills including Microsoft Office Suite (Word, Excel) along with typing proficiency (10 key typing).
- Exceptional customer service skills combined with professional phone etiquette for handling multi-line phone systems effectively.
- Ability to review documentation thoroughly for accuracy while managing multiple priorities efficiently in a fast-paced setting.
- Experience with dental office management software such as Dentrix; familiarity with all areas of general dentistry a plus.
- Strong organizational skills with attention to detail in data entry, appointment scheduling, and billing procedures. Join our team as we deliver outstanding dental care through exceptional administrative support! Recently under new management with the desire to create a strong compatible front office team able to communicate well with the clinical staff, patients, and doctors.
Job Types: Full-time, Part-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Paid time off
Work Location: In person
