The Manager of Intra-California Logistics Operations is responsible for strategic execution and operational performance of freight movement within the state of California. This role leads specialized team of Capacity managers and drives regional reliability, profitability, and service excellence.
As a player-coach, the Manager balances hands on support with leadership responsibilities, ensuring consistent results in a high-volume, fast-paced environment. The Manager partners closely with senior leadership to align regional operations with national strategy, optimize carrier networks, and implement process improvements that enhance scalability and efficiency.
This role requires market expertise, a bias for action, and a commitment to talent development, while fostering a culture of ownership, urgency, and customer focused execution.
Key Responsibilities:
Leadership & Talent Development:
- Lead, mentor and coach Capacity Managers to meet performance goals related to margin, on-time delivery, and carrier utilization
- Interview and onboard new team members, fostering a high-performance culture
- Conduct regular 1:1s, performance reviews focused on planning, negotiation, and service excellence
- Responsible for claims management for the IntraCA team
Strategic & Operational Oversight:
- Oversee intra-California freight execution, ensuring timely and cost-effective service.
- Monitor KPIs including load count, coverage %, tracking compliance and margin
- Serve as escalation point for gaps and carrier disputes
- Actively contribute to load coverage and carrier development in a player-coach capacity
- Align regional operations with Planning, Account Management and Customer Service
- Manage significantly higher freight volume compared to Supervisor role (71.6 loads per head weekly)
- Drive regional growth goals by increasing booked volume and optimizing team performance
Carrier Relations
- Develop and sustain strong partnerships with California based carriers
- Lead strategic sourcing to diversify and strengthen the carrier network
- Analyze market trends, lane performance, and rate fluctuations; communicate insights to leadership
- Expand power-only carrier utilization to improve flexibility and scalability
Process & Technology Adoption:
- Implement SOPs and champion process improvements for scalability and efficiency
- Lead automation initiatives to streamline workflows and increase operational productivity
- Drive adoption of digital freight tools and collaborate with BI/Finance to enhance reporting and visibility
Communication & Reporting:
- Align regional goals with national strategy in partnership with Director-Logistics Operations
- Lead regional meetings and communicate business priorities and market changes
- Serve as a cross functional liaison between Capacity, Planning and Customer Service
- Provide strategic input to leadership on market positioning and automation opportunities
Performance Benchmark:
- YTD Average Weekly Loads per Head (Intra-CA): 71.6
- Role requires managing high-volume freight and driving automation and growth initiatives
Schedule: Monday – Friday, 8:00 am-5:00 pm - this role will be on rotating weekend schedule
Education and Experience:
- Bachelor’s degree in Logistics, Supply Chain Management, or related field (preferred)
- 3-5 years of progressive experience in capacity management, carrier sales, or logistics operations; leadership experience strongly preferred.
- Proven ability to lead teams in a fast-paced, results-oriented environment
- Strong analytical, problem-solving, and follow-through capabilities
- Excellent communication skills with the ability to build trust across internal and external stakeholders
- Proficient in TMS platforms, carrier tracking tools, and Microsoft Office Suite
- Demonstrates commitment to company values and leads by example
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Equal Opportunity Statement
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
