About Us
We are a high volume consumer services operator with multiple locations throughout Los Angeles County. We operate fast-paced facilities focused on operational excellence, customer experience, sales growth, and team development.
This is not a slow or passive environment. Our locations run at high volume and require strong operational leadership.
Position Overview
We are hiring an Operations / General Manager to run a high volume location.
This is a hands on leadership role. You will be responsible for the full operation including people, production, sales, equipment uptime, and customer experience.
You are not supervising, you are owning the operation.
What Success Looks Like
- High throughput with strong quality control
- Equipment uptime with minimal downtime
- Team shows up, performs, and improves
- Membership sales and revenue targets are consistently met
- Customer issues are handled quickly and professionally
- Site is clean, organized, and operating efficiently
Key Responsibilities
- Lead, train, and manage a high-performing team
- Own daily sales, labor, and performance metrics
- Drive membership sales and upsells
- Manage scheduling and labor efficiency
- Oversee facility operations, equipment inspections, and preventative maintenance programs
- Enforce standards and accountability
- Resolve customer issues quickly and decisively
- Maintain site cleanliness, safety, and curb appeal
- Track and report daily numbers (sales, labor, downtime, incidents)
Requirements
- 4–7+ years managing high-volume operations (restaurant, retail, hospitality, production, logistics, or similar environments)
- Experience managing 10+ employees per shift
- Strong track record hitting sales or operational targets
- Confident leader who holds people accountable
- Highly organized and performance driven
- Comfortable working on your feet in a fast-paced environment
- Reliable transportation and strong attendance
Preferred
- Experience in service operations, retail management, hospitality, automotive services, or other high-volume customer-facing environments
- Experience in high-volume restaurant groups (Cheesecake Factory, In-N-Out, Chick-fil-A, etc.)
Compensation
- $24–$32/hour (depending on experience)
- Performance-based bonuses
- Growth opportunities within a multi-location operation
Who This Role Is For
- Leaders who run operations, not just supervise
- People who take ownership of results
- Managers comfortable with pressure and high volume
- Individuals looking to grow into multi-unit leadership
- Individuals seeking a long term career with significant growth opportunities into senior leadership roles
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
Application Question(s):
- 1. What is the highest volume operation you have managed? (Include revenue, customers per day, or transactions per shift)
- 2. How many employees did you directly manage per shift, and what roles did they perform?
- 3. What specific metrics were you responsible for (sales, labor %, conversion rates, etc.) and how did you improve them?
- 4. Tell me about a time you had to hold an employee accountable or terminate them. What happened?
- 5. Describe a time you dealt with a difficult or demanding customer. What did you do?
- 6. Tell me about a time your operation was underperforming (low sales, staffing issues, downtime). What actions did you take to fix it?
- 7. What companies have you worked for that operate at high volume?
- 8. This role is hands on, fast paced, and requires being on your feet most of the day. Why are you interested in this type of environment?
- 9. If you were given full responsibility for a location doing $3M+ per year, what would you focus on first to improve performance?
- 10. We have several locations available. Which location are you interested in?
Eagle Rock/Temple City or Carson/
Lawndale
Work Location: In person
