Administrative and Billing Specialist - Part-time Onsite
The Administrative and Billing Specialist is responsible for executing the billing operations of a mental health practice along with general office administrative support. This role requires a thorough understanding of billing procedures, insurance claims, and regulatory compliance related to mental health services. This role will coordinate the billing operations for a team of billing specialists, ensure accurate and timely submission of claims, and work to identify and resolve any billing issues that may arise.
About Us
Calm and Sense founder, Rosanne Tobey has worked as a dedicated Licensed Professional Counselor (LPC) for more than 15 years, caring deeply about her clients and their wellbeing. As Rosanne’s business grew, she found that there were only so many hours in the day to help people. Rather than turn people in need of help away, Rosanne decided in 2008 to surround herself with other like-minded and passionate therapists who are committed to putting the patient’s needs first. Since then, the Calm and Sense team has grown to over 40 dedicated employees, 33 of those therapists, and in four locations that serve those in need of support. Calm and Sense takes pride in ensuring every individual that walks through their door is treated with respect and dignity and is never treated like a number in the system. Calm & Sense is locally owned and managed and with this local touch provides best-in-class supervision and professional development for our staff.
Position Focus
- Execute Billing Operations: Coordinate all billing activities to ensure efficiency and accuracy in billing processes and procedures.
- Insurance Claims: Manage and process insurance claims, including submission, follow-up, and dispute resolution to ensure timely and accurate payments.
- Troubleshoot patient accounts: manage and resolve outstanding patient balances, maintain current & accurate patient and payment data
- Ensure mail is routed correctly, office supplies are managed and provide professional interface with clients and staff.
- Compliance: Ensure billing practices comply with all relevant regulations, including HIPAA and other state and federal guidelines.
- Reporting: Generate and analyze billing reports to identify trends, monitor patient receivables and implement procedural improvements.
- Customer Service: Address and resolve any billing inquiries or disputes from patients or insurance companies in a professional and timely manner.
Who you are
- Experience: Minimum of 5 years of experience in medical billing, preferably in a mental health setting, with at least 2 years in a lead role.
- Knowledge: Strong understanding of medical billing codes, procedures, and insurance claims processing. Experience with credentialing is a plus.
- Skills: Excellent leadership, communication, and organizational skills. Proficiency in billing software and electronic health records (EHR) systems.
- Detail-Oriented: Keen attention to detail to ensure accuracy in billing and compliance.
- Problem Solver: Ability to identify issues, suggest and implement effective solutions.
- Team Player: Collaborative mindset with the ability to work well within a team and lead by example.
- Compassionate: Understanding of the sensitive nature of mental health services and the patience to handle related billing concerns.
- Ability to work independently in an office environment and able to periodically travel to our other three practice locations to process payments and make deposits.
Work Environment
The Administrative and Billing Specialist will work in an office setting. This role may involve interacting with patients, insurance companies, and other healthcare professionals. Occasional travel may be required for training or conferences. This part-time position will require three days in person in the Scotch Plains office (Monday, Wednesday and Friday). This role has the potential to grow into a full-time position in 9-12 months pending volume.
Ability to Commute:
Scotch Plains, NJ 07076 (Required)
Work Location:
In person
Pay: $25.00 - $35.00 per hour
Experience:
- Medical billing: 5 years (Required)
- Administrative: 3 years (Required)
Ability to Commute:
- Scotch Plains, NJ 07076 (Required)
Work Location: In person
