Description:
JOB SUMMARY
The Clinical Staff (CMA, RMA, CST or LPN) support providers and the multidisciplinary bariatric team in delivering high-quality care to patients participating in the bariatric surgical programs. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks. Includes assisting with patient intake, care coordination, and patient education while ensuring efficient clinic operations and exceptional patient experience and plays a key role in supporting patients through their pre-operative and post-operative care journey.
RESPONSIBILITIES
Patient Care & Clinical Support
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Welcome patients, verify demographics, and prepare them for visits
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Take and record vital signs, weight, and body composition measurements, and demographic information
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Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol
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Prepares clinic summary forms for providers prior to patient visits
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Prepare exam rooms and support providers during clinic
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Clean exam rooms after patient visits per policy
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Complete EMR documentation and fulfill MIPS requirements
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Enter medication and lab orders and call results as guided by nurse / providers
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Complete overdue task lists
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Respond to prescription requests / refills
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Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention
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Process faxes, scan documents into the EMR, and manage incoming results or referrals
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Maintain clinical supplies, equipment cleanliness, and regulatory compliance
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Ability to work in multiple platforms (Allscripts, Athena, Epic)
Bariatric Program Support
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Support patients through pre-surgical requirements and program milestones.
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Assists with bariatric-specific assessments, including risk calculators/screening tools and questionnaires
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Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records
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Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons
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Participation in telehealth group medical visits and associated clinic work up
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Participation in bariatric service line team meetings and accreditation surveys
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Maintains bariatric clinic protocols as outlined by ASMBS standards
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Reinforce patient education related to program requirements
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Assist with order entry, lab tracking & notification, & any additional diagnostic testing under the direction of multidisciplinary team.
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Support long-term follow-up visits and weight management program appointments.
Clinic Operations
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Prepare and stock exam rooms and maintain equipment.
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Clean and sterilize instruments according to infection control standards.
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Monitor inventory and order supplies as needed.
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Ensure compliance with safety, infection control, and regulatory standards.
Other Duties
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Perform additional responsibilities as assigned by management.
Physical Requirements
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Stand and walk for extended periods.
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Assist patients with mobility and positioning as needed.
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Lift and carry up to 25 pounds.
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Perform clinical tasks requiring manual dexterity.
Requirements:
Qualifications
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High school diploma or equivalent required.
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Completion of an accredited Medical Assistant program required.
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Current Certified Medical Assistant (CMA) credential required.
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BLS certification required.
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Experience in bariatrics, primary care, endocrinology, or surgical specialties preferred.
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Understanding of bariatric surgery process and weight management principles preferred.
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Strong patient education and communication skills.
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Compassionate approach to patients undergoing lifestyle and health changes.
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Ability to work effectively in a multidisciplinary team.
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Strong organizational and time-management skills.
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Proficiency with EMR systems and clinical documentation.
