Job Summary
We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial performance, and foster a positive, team-oriented environment. As the Hotel General Manager, you will be responsible for ensuring the smooth day-to-day functioning of the property, maintaining high standards of hospitality, and implementing strategic initiatives to enhance guest satisfaction and operational efficiency. Your leadership will inspire staff, optimize revenue streams, and uphold the hotel’s reputation for exceptional service.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery.
- Supervise and manage hospitality teams, providing guidance, training, and performance evaluations to foster a motivated and professional workforce.
- Develop and implement operational policies aligned with hotel standards and industry best practices to enhance guest experiences.
- Manage hospitality operations budgets, monitor financial performance, and execute revenue management strategies to maximize profitability.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and improve occupancy rates.
- Ensure compliance with hotel guest service standards, health and safety regulations, and local legal requirements.
- Lead human resources functions including hiring, onboarding, staff scheduling, and conflict resolution to maintain a cohesive team environment.
- Cultivate positive guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction.
- Conduct regular night audits and oversee financial operations such as billing accuracy, cash handling, and reporting.
- Implement effective communication across departments using multi-line phone systems while maintaining professional phone etiquette.
Skills
- Proven experience in overseeing daily hotel operations with strong supervisory skills in hospitality management.
- Extensive knowledge of revenue management techniques and managing hospitality operations budgets.
- Proficiency with property management systems (PMS), hospitality reservation systems, and multi-line phone systems.
- Demonstrated leadership in managing hospitality teams with excellent human resources skills.
- Strong financial management capabilities including budgeting, forecasting, and financial reporting.
- Exceptional managerial communication skills to motivate staff and coordinate across departments.
- Deep understanding of hotel guest service standards and guest relations best practices.
- Experience with night audit procedures and managing hospitality operations during overnight shifts is advantageous.
Join us as our Hotel General Manager to lead a vibrant team dedicated to delivering memorable guest experiences while driving operational excellence!
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
