Core Responsibilities:
· Claim Processing: Review incoming warranty request from dealers, and customers. Gather and verify information needed for accurate claims, ensure claim payments are processed in a timely manner, and follow ups with dealers, shops, and customers receiving payments.
· Documentation & Record Keeping: Maintain accurate records of claims, track defective parts, and contact part manufactures for replacement parts/reimbursements.
· Communication: Professional verbal and written communication. Act as a liaison between customers, service technicians, dealers, and sales team.
Qualifications:
· Experience: Preferred but not required. 1-2 years in administrative support, customer service or warranty administration.
· Soft Skills: Strong verbal communication, excellent organizational skills, and high attention to detail.
· Technical skills: Proficiency with standard office software (Excel. Outlook and Word).
Typical Work Environment:
This is an in-person, full-time role, situated in an office setting which will require occasional time in a warehouse, and trailer manufacturing plant setting. Fielding calls from customers and dealers, occasionally running repair packages to the plant to have trailers fixed, keeping up with repairs in the plant, manage excel documents to ensure accurate cost for all warranty work, and communication with multiple departments to ensure timely results for the customers.
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
