What do we do? We get your resume seen, prepare you for the interview, and get you a job offer! Addvantage Credit Union Staffing was founded in 2002, and exclusively staffs credit unions. We have helped thousands of candidates around the country get their foot-in-the-door at top credit unions and we are most proud of our high placement rate! Thank you for considering the following position in your job search!
We are currently seeking an experienced Call Center Representative for a credit union located in Long Beach, CA.
Type: Full-time, temporary (6 months)
Pay: $21/hr
Branch hours: Monday – Friday: 9:30am - 6:00pm
Responsibilities:
- Provide professional service to members via phone in a call center, assisting with inquiries, transactions, and account resolution.
- Handle a variety of member requests including account inquiries, transfers, stop payments, loan payments, disputes (ACH/Share Draft/Cards), and general product information.
- Educate members on Credit Union products, services, and digital banking tools to enhance their banking experience.
- Troubleshoot and resolve member concerns, including escalated or complex inquiries.
- Accurately document interactions and follow up as needed to ensure timely resolution.
Requirements:
- Previous financial call center experience in a bank or credit union is required.
- Experience with Symitar banking software is a plus.
- Ability to work in a team environment and demonstrate communication and analytical skills.
- Demonstrated ability to handle a variety of customer requests including difficult customer situations.
- Possess an enthusiastic and professional attitude.
- Excellent written and verbal communication skills.
