Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking a remarkable Shuttle Driver/Bell person for the Residence Inn Akron South/Green, Akron, Ohio.
Job Purpose:
The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.
This position combines transportation services with bell/porter duties and supports overall hotel operations.
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Safely transport guests to and from the airport and other designated locations.
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Follow all traffic laws and company safety procedures.
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Remain calm and professional in high-traffic or emergency situations.
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Assist guests with luggage during shuttle service.
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Clearly communicate hotel services and amenities during transport.
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Use a handheld device if required to schedule or log trips.
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Maintain the cleanliness of the shuttle vehicle (inside and outside).
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Ensure vehicle is fueled and taken for routine service as needed.
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Clean and maintain lobby, entrances, and courtyard areas.
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Assist the valet and other departments when needed.
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Support hotel operations during busy periods.
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Follow hotel conduct, grooming, and uniform standards at all times.
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Maintain a professional appearance with a uniform and name tag.
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Perform other duties as assigned by management.
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Greet guests warmly upon arrival and departure.
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Assist guests with loading and unloading luggage from vehicles.
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Transport guest luggage to and from rooms using carts or by hand.
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Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries.
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Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services.
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Provide directions and recommendations for local attractions and establishments.
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Deliver newspapers to occupied rooms nightly.
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Maintain a friendly, professional, and service-oriented demeanor at all times.
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Respond promptly to guest inquiries in person and by phone.
Qualifications and Requirements:
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High School Diploma or equivalent preferred.
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Valid driver’s license required(per state and company requirements).
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Must meet company insurance and driving eligibility requirements.
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Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.
This job requires the ability to perform the following:
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Strong customer service and communication skills.
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Ability to handle guests with patience, tact, and professionalism.
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Ability to lift, carry, push, and pull luggage up to 50 lbs.
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Ability to communicate effectively in English (verbal and written).
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Ability to remain calm under pressure and in busy environments.
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Basic comfort using handheld devices.
Physical Requirements
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The employee must be able to perform the following with or without reasonable accommodation:
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Sitting: Frequent
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Walking: Occasional
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Climbing Stairs: Occasional
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Bending/Stooping: Frequent
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Grasping: Constant
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Pushing/Pulling: Frequent
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Lifting/Carrying: Frequent (up to 50lbs)
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Talking, Hearing, Seeing: Constant
Equipment Used
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Shuttle van and other hotel vehicles
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Luggage carts
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Handheld devices
Amazing Benefits At A Glance:
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$16 per hour (tipped position)
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Team Driven and Values-Based Culture
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Medical/Dental/Vision
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Vacation & Holiday Pay
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Employee Assistance Program
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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401(k) with company match
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Employee discount
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Flexible schedule
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Referral program
