Job description
We are looking for a Full Time Front Desk Associates that will work any shifts needing to be covered to serve as our guests’ first point of contact and manage all aspects of their accommodation. MUST HAVE OPEN AVAILABILITY AND MUST BE ABLE TO OBTAIN AN ALCOHOL PERMIT IN STATE OF INDIANA. This position is 40 hours a week. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Pay will depend on past experience in the hotel industry not just hospitality.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with computers
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Cash Counting Skills
- Multi-tasking Skills
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
Work Location: In person
