We are seeking a strong, organized, detail-oriented RCFE Administrative Overseer to support operations, compliance, care quality, accountability, and overall home readiness across multiple RCFE homes.
This is a hands-on operational leadership role for someone who can manage multiple moving parts, maintain high standards, follow through consistently, and help ensure homes remain compliant, resident-ready, and operating at a high level daily.
The ideal candidate is proactive, highly responsive, organized, professional under pressure, and comfortable addressing issues directly while maintaining professionalism, strong communication, and follow-through.
This role requires regular in-person home visits, urgency, attention to detail, strong documentation oversight, excellent communication, and the ability to consistently reinforce operational expectations across multiple homes.
PRIMARY RESPONSIBILITIES (LEVEL-10 STANDARD) Home Oversight & Operations
- Provide operational oversight for 4–6 RCFE homes, ensuring regulatory compliance, safety, cleanliness, organization, and overall readiness.
- Conduct frequent in-person home visits to assess:
- resident care
- cleanliness
- professionalism
- documentation
- medication management
- caregiver performance
- overall operational condition.
- Ensure homes remain:
- resident-ready
- family-ready
- tour-ready
- Licensing-ready at all times.
- Support stationed RCFE administrators by providing structure, guidance, accountability follow-up, and operational support.
- Step in to assist with administrative functions when homes are short-handed or during transitions to maintain operational continuity and compliance.
- Verify that care practices align with Title-22 regulations and established operational standards.
- Monitor professionalism, communication, presentation, and overall conduct within homes to help maintain a respectful and resident-centered environment.
Documentation & Compliance
- Review and complete required documentation, including but not limited to:
- admissions paperwork
- LIC forms
- MAR/TAR audits
- incident reports
- resident records
- emergency documentation
- compliance-related records.
- Verify contractor documentation remains current and complete, including:
- TB clearance
- fingerprints
- CPR/First Aid
- training records
- and other required documentation.
- Conduct regular reviews of:
- medication logs
- emergency drills
- safety checks
- resident files
- operational documentation
- compliance tracking.
- Ensure homes remain inspection-ready and prepared for Licensing visits at all times.
- Assist with responses to:
- complaints
- TCs
- citations
- corrective action plans
- compliance concerns.
- Ensure required postings, notices, operational binders, and documentation remain accurate, complete, and visible in all homes.
Leadership, Accountability & Communication
- Provide positive, proactive, respectful, clear, consistent, and supportive leadership to administrators and care providers across assigned homes.
- Reinforce operational expectations, professionalism, urgency, communication standards, and Level-10 care expectations daily, including but not limited to addressing issues through coaching, guidance, and solution-focused communication.
- Identify operational issues, care concerns, professionalism issues, documentation gaps, or follow-through failures and ensure they are addressed through proper channels.
- Follow up consistently to ensure concerns are corrected and standards are maintained.
- Coordinate with scheduling or coverage functions when service gaps or urgent situations arise.
- Facilitate resolution of operational or interpersonal concerns professionally and escalate issues when appropriate.
- Maintain ongoing communication with leadership regarding:
- incidents
- resident concerns
- operational issues
- Licensing concerns
- follow-up needs
- home performance trends.
- Maintain a high level of responsiveness and follow-through regarding operational communication, urgent issues, and ongoing home needs.
Resident Care & Family Relations
- Ensure residents receive compassionate, dignified, safe, and consistent care.
- Oversee admissions workflows, pre-placement appraisals, resident assessments, and move-in coordination.
- Respond promptly to:
- incidents
- emergencies
- changes of condition
- operational disruptions
- family concerns.
- Assist with stabilizing operational or care-related situations during emergencies, resident escalations, or unexpected events.
- Communicate professionally, clearly, and promptly with family members regarding care-related matters and follow-up needs.
- Verify care plans remain current and are being followed appropriately.
Reporting, Systems & Follow-Through
- Complete daily, weekly, and monthly operational summaries and follow-up reports.
- Track issues identified during home visits and ensure follow-through through resolution.
- Track open operational items, deficiencies, and follow-up tasks to ensure timely completion and resolution.
- Escalate serious incidents, compliance concerns, or operational risks immediately through appropriate leadership channels.
- Monitor:
- census
- vacancies
- move-ins
- move-outs
- operational transitions.
- Support occupancy and placement coordination efforts when appropriate.
- Maintain timely, professional, and consistent communication through operational platforms including Microsoft Teams, email, Trello, CRM systems, trackers, and other communication, reporting, or operational systems utilized by the organization.
- Monitor communication channels regularly for:
- operational updates
- resident status changes
- incidents
- follow-up needs
- documentation requests
- scheduling or coverage concerns
- and other operational matters as assigned.
- Upload, organize, and maintain required operational documentation through designated systems, including but not limited to:
- receipts
- resident-related charges
- incident documentation
- compliance records
- operational reports
- and other required documentation as assigned.
- Ensure updates, follow-through, and documentation are completed accurately and in a timely manner across assigned homes.
Continuous Improvement
- Identify operational risks, inefficiencies, and recurring issues early and help implement solutions.
- Reinforce professionalism, accountability, urgency, consistency, and strong communication standards across homes.
- Promote unity, teamwork, professionalism, and a strong LEVEL-10 culture.
- Support onboarding and integration of new homes, administrators, or operational transitions as needed.
- Maintain a mindset focused on improvement, responsiveness, operational excellence, and follow-through.
Qualifications Strongly Preferred
- 1–2 years of experience in:
- RCFE operations
- assisted living
- healthcare administration
- compliance oversight
- admissions
- case management
- or related operational leadership environments.
Also Open To Highly motivated, organized, professional candidates who are:
- fast learners
- highly responsive
- coachable
- detail-oriented
- capable of managing multiple responsibilities in a fast-paced environment.
Additional Qualifications
- Strong communication, organization, and follow-through skills.
- Ability to manage multiple homes, priorities, and urgent situations simultaneously.
- Strong professionalism and problem-solving ability.
- Reliable transportation and the ability to travel regularly between assigned homes is required. A valid California driver’s license and proof of automobile insurance must be maintained.
- Basic understanding of RCFE operations, Title-22 regulations, or healthcare environments is a plus.
Ideal Candidate
This role is ideal for someone who:
- naturally takes ownership
- notices issues early
- follows through consistently
- communicates clearly and directly
- thrives in fast-paced environments
- can balance compassion with accountability
- takes pride in maintaining high standards
- works with urgency and professionalism
- is dependable, proactive, and highly organized
Compensation
- Full-Time Opportunity
- Annual Payout Range: $38,000–$48,000
- Performance-based growth opportunities available
- Opportunity for long-term advancement as operations continue expanding
Pay: $38,000.00 - $48,000.00 per year
Work Location: In person
