Operations Coordinator
Office-Based Leadership Position | Full-Time and Part-Time
Starting Wage: $20.00 per hour
Wage Increase: $21.00 per hour after 1040 hours of service in this position
Be the Person That Keeps PPS Running
Pacific Patrol Services (PPS) is a locally owned, family-oriented security company providing professional security services throughout the Portland metropolitan area. While our Security Officers are on the front lines serving our clients, our Operations Team ensures everything behind the scenes runs smoothly.
We're looking for an organized, dependable, and detail-oriented Operations Coordinator to become the administrative backbone of our operations. This position combines scheduling, quality assurance, officer support, report review, and operational coordination into one fast-paced and rewarding office role.
If you enjoy solving problems, keeping people organized, and making sure every detail is done right, we'd like to meet you.
Why Choose Pacific Patrol Services?
- Family-Owned and Locally Operated
- Stable Full-Time Office Position
- Professional Office Environment
- Supportive Management Team
- Ongoing Professional Development
- Medical, Dental, PTO, and 401(k) Benefits
- Opportunities for Advancement into Operations Management
- Make a Direct Impact on Company Success Every Day
Position Overview
The Operations Coordinator plays a critical role in the daily success of Pacific Patrol Services. This position is responsible for coordinating officer schedules, reviewing incident reports, ensuring documentation meets company standards, supporting field personnel, maintaining operational records, and assisting management with daily operations.
This is a position for someone who enjoys wearing multiple hats and thrives in a fast-paced environment where every day is different.
What You'll Do
- Operations & Scheduling
- Build and maintain daily employee schedules
- Fill open shifts and coordinate schedule changes
- Communicate with Security Officers regarding assignments
- Coordinate staffing shortages and emergency coverage
- Track employee availability, vacations, and time-off requests
- Support Operations Managers with staffing decisions
Quality Assurance
- Review and approve security incident reports
- Ensure reports are complete, accurate, and professionally written
- Verify grammar, spelling, formatting, and report quality
- Return reports requiring clarification or corrections
- Maintain company reporting standards
- Identify trends and recommend additional officer training
Operations Support
- Answering questions from officers regarding assignments and procedures
- Maintain operational records and documentation
- Assist with onboarding and administrative paperwork
- Monitor certification and training requirements
- Coordinate communication between officers, supervisors, and management
- Assist with special projects as assigned
- Help ensure excellent service is delivered to every client
Who We're Looking For
Successful Operations Coordinators are:
- Extremely organized
- Excellent communicators
- Calm under pressure
- Strong problem solvers
- Detail-oriented
- Comfortable making independent decisions
- Able to prioritize multiple tasks
- Professional and dependable
- Patient when coaching and assisting others
- Comfortable working with computers throughout the day
Preferred Experience
Experience in any of the following is highly valued:
- Office Administration
- Scheduling or Dispatch
- Security Operations
- Property Management
- Logistics Coordination
- Customer Service Leadership
- Administrative Support
- Quality Assurance
- Technical Writing or Editing
- Operations Coordination
- Experience supervising or coordinating employees is a plus but not required.
Training & Professional Development
PPS invests heavily in developing our Operations Team.
You will receive training in:
- Employee scheduling
- Company software systems
- Incident report review and quality assurance
- Client service standards
- Security operations
- Professional communication
- Time management
- Company policies and procedures
- Leadership development
Benefits
- Medical Insurance
- Dental Insurance
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Direct Deposit
- Paid Training
- Professional Development Opportunities
- Advancement Opportunities
Qualifications
- High School Diploma or GED
- Strong written and verbal English communication skills
- Excellent grammar and proofreading abilities
- Intermediate computer proficiency, including Microsoft Office
- Ability to type 35 wpm or more
- Strong organizational and time-management skills
- Ability to prioritize multiple assignments simultaneously
- Ability to maintain confidentiality
- Professional telephone and customer service skills
- Ability to work independently while collaborating with a team
- Ability to comply with PPS's Drug-Free Workplace Policy
Work Environment
This is primarily an office-based position involving extended computer use, frequent communication with employees and supervisors, and occasional periods of increased activity when responding to staffing changes or operational needs.
Build a Career with PPS
The Operations Coordinator is one of the most important positions within our company. Your work directly impacts our employees, our clients, and the quality of service PPS delivers every day.
If you're looking for a professional career where organization, communication, and problem-solving make a real difference, we'd love to hear from you.
Ready to join our Operations Team? Apply today.
Questions?
(503) 595-3440
[email protected]
Equal Opportunity Employer
Pacific Patrol Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, veteran status, disability, or any other status or characteristic protected under applicable federal, state, or local law, unless it is a bona fide occupational requirement necessary to the normal operation of our business.
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
