Position Title:
Customer Account Coordinator (Customer Service Representative)
Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift:
Salaried Full-Time / Day
Physical Location:
903 Woods Road
Cambridge, MD 21613
The Job You Will Perform:
Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
Responsible for multiple accounts of small to medium customers with high complexity
Take customer orders either directly from customers or account managers
Place orders on a timely basis for purchases of materials and supplies to be used in production
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
Process purchase orders, coordinate account credits, and maintain customer data
Work with production staff and utilize WITRON system to achieve on-time customer deliveries
The Qualifications, Skills and Knowledge You Will Bring:
High school diploma or GED
Prior customer relations experience required; preferably 1+ years industry-specific customer relations experience
Familiarity with basic office computing systems requirement
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry
Action Oriented
Being Resilient
Customer Focus
Instills Trust
