Job Overview
Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
2. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve required standards of productivity and guest care.
3. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures.
4. Keeps parking lot clean and neat.
5. Waters plants and flowers in beds throughout the property grounds.
6. Helps to clean and maintain all interior public spaces – lobby, stairwells, hallways, business centers, fitness rooms, pool areas, and meeting rooms/boardrooms.
7. Empties property trash to exterior dumpster.
8. Reduces utilities through efficient running of equipment and timers.
9. Prioritizes and carries out tasks as requested by guests, management, and other departments.
10. Replaces burned bulbs exterior and interior to the building in accordance to brand and safety standards.
11. Carries out cleaning duties as assigned.
12. Cleans, tests, and maintains pool and spa with maintenance of accurate and current logs when directed.
13. Keeps walks and entrances clear of snow and ice when applicable.
14. Keeps common areas and grounds free of trash and empties internal/external trash receptacles.
15. Maintains grass, beds, and grounds when applicable.
16. Maintains fences, walks, gates and walls and makes repairs when needed. Paints and maintains outbuildings when applicable.
17. Cleans out drainage ditches and culverts.
18. Sets up/breaks down meeting room/board room activities based upon customer needs and as required from instruction of General Manager and meeting planning sheets.
19. Maximize cost effectiveness in repairs and advises General Manager when outside help is needed.
20. Assists housekeeping and laundry as directed by General Manager.
21. Follows key control and security procedures.
22. Control costs by properly using departmental supplies, water, and electricity.
23. Understands and uses applicable brand standards and Hawkeye Hotels Employee Handbook standards.
24. Knows the hours of operation of the property’s facilities and is aware/promotes these facilities and amenities.
25. Ensures safe use of chemicals and equipment in accordance with the MSDS (Material Safety Data Sheets) and manufacturer’s instructions.
26. Knows how to use and is able to assist in the equipment for the disabled.
27. Knows all emergency procedures.
28. Turns in all Lost & Found items, tags, and stores them as directed bymanagement.
29. Practices safe work habits and uses protective equipment when necessary.
30. Handles all guest complaints to customers’ satisfaction and relays information to supervisor.
31. Reports items/areas needing maintenance assistance.
32. Immediately reports suspicious or unlawful activities to immediate supervisor and/or Police.
33. Attends and participates in staff meetings, safety meetings, training classes, etc.
34. Abides by all policies and guidelines of Hawkeye Hotels and the brand.
35. Always Promotes the brand and other Hawkeye Hotels locations.
36. Keeps all company business confidential – either while on or off property.
37. Performs other tasks as assigned or authorized by the direct supervisor or General Manager.
38. Ensures accurate and timely completion of reports as applicable to the position.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
- Education and/or Experience
o No formal education
o Experience in other hotels or a comparable service industry dealing with cleanliness and/or light
maintenance
o Ability to communicate in English as follows:
▪ Understanding basic verbal instructions
▪ Read basic words/symbols/numbers
▪ Speak simple sentences to communicate with supervisor, guests, and co-workers
▪ Write basic English to identify maintenance issues and to complete reports as needed
o Must be able to add, subtract, multiply, and divide
o The physical demands described here are representative of those that must be met by and
Job Type: Full-time
Pay: From $15.00 per hour
Work Location: In person
