Position Summary
The Office Manager serves as the primary front-facing representative of Opera Theatre of Saint Louis and ensures the smooth daily functioning of front office operations. This role is responsible for reception services, mail and administrative processing, common workspace coordination, and cross-departmental logistical support to enable efficient organizational operations.
Duties and Responsibilities
Essential Duties:
Main Office Reception
Answer the company’s front desk phone line, providing friendly and professional customer service to all callers, assisting in answering their questions, or screening, prioritizing, and directing them to the appropriate staff member.
Offer friendly and respectful customer service to all visitors, artists, staff, and patrons coming to the Opera Center, in accordance with Opera Theatre’s standards of service.
Provide accurate information about Opera Theatre, including performance information, how to purchase tickets or donate, how to access information on the website and digital programs, who to contact for specific information, etc.
Manage the Conference Room, including maintaining supplies, ensuring appropriate set up for meetings, and providing support for meeting technology and A/V needs as necessary.
Maintain the organized appearance of all common areas, including but not limited to lobby, copy/mail rooms, conference room, green room, kitchens, and paper supply area.
Mail And Deposit Log
Maintain an accurate daily electronic register of checks, cash, and other payments coming into the company, following best practices and partnering closely with the finance and development departments to ensure that an accurate and timely daily deposit can be processed.
Supplies and Equipment
Order and restock supplies for conference rooms and staff kitchen, including beverages, snacks, and accompanying supplies.
Coordinate with Director of Production & Operations and Operations Manager on facilities matters such as recycling, cleaning services, parking, HVAC maintenance, and additional facilities issues as needed.
Other Administrative Responsibilities:
Assist in updating information in Tessitura and ArtsVision databases including lists, contact information, RSVPs, and other data as requested.
Secondary Duties:
Required Skills, Experience, Qualifications
Ideal Candidate Profile
Compensation
Apply:
Applicants for the position are asked to submit a resume along with a cover letter that describes their interest in the position and outlines their relevant experience and qualifications.
About Opera Theatre of Saint Louis
Opera Theatre of Saint Louis (OTSL) is a nationally recognized nonprofit organization known for innovative productions featuring outstanding young artists. The company offers a festival opera season each spring which attracts ticket buyers from zip codes throughout the metropolitan area, as well as visitors from nearly 50 states and multiple countries. As of 2025, OTSL has presented 45 world premieres, which may be the highest percentage of new work in the repertory of any American company. In addition to the spring Festival Season, OTSL operates year-round education and community programs serving nearly 17,000 local children and adults.
Opera Theatre of Saint Louis has a year-round artistic and administrative staff of approximately 45, which grows to nearly 500 during the Festival Season. Several hundred volunteer members of the Opera Theatre Guild provide support for all aspects of Opera Theatre’s work and advocate for the company throughout the greater St. Louis community. The company’s annual budget size is approximately $12 million; contributed revenue represents more than 50% of budget.
At Opera Theatre of Saint Louis, we value equity, diversity, and mutual respect. We strongly encourage people of color, LGBTQ+ individuals, women, people with disabilities, and others who have been historically excluded to apply. Our goal is to be a diverse workforce that is representative of our community. We are committed to creating an inclusive environment for all employees.
OTSL will not discriminate against employees or applicants on the basis of race, color, religion or belief; national, social, or ethnic origin; age; sex, sexual orientation, gender identity and/or expression; physical, mental, or sensory disability; family or parental status; genetic information or characteristics; protected veteran status; or any other protected class under federal, state, or local law. OTSL will not tolerate discrimination or harassment based on any of these characteristics.
If you need assistance or accommodation in completing an application, interviewing, or otherwise participating in the employee selection process, please contact (314) 963-4233 or [email protected].
