As the Restaurant Manager, you will provide an exceptional guest experience, execute guest service standards, lead, manage, and motivate a diverse team, all while facilitating effective business operations, in conjunction with the General Manager.
In working with us, you will use the skills you brought with you, the training, coaching, and development you will receive, and the requirements of your role to help us collectively reach our unending goal of providing the level of hospitality where each person coming in and out of our doors feels cared for, delighted, valued, and heard. Let's make each day's reality better than a dream and continue to create something inspiring- together.
PRIMARY RESPONSIBILITIES
The Restaurant Manager is a model of company culture by providing superb hospitality, authentic leadership, creative collaboration, and effective communication for all restaurant operations.
Day-To-Day
- Identify guest needs and respond proactively to all their concerns
- Train and develop team members
- Provide floor presence and support during service in any restaurant department
- Maintain a sense of urgency
- Engage with guests in a friendly, inviting manner
- Work with the leadership team to motivate/elevate staff as a unit
- Assist with event coordination, set up and guest coordination
- Assist with responding to event inquiries
Administrative
- Assist with all FOH ordering needs
- Attend manager meetings and disseminate pertinent information to the team
- Use and knowledge of POS, both on the front and back end to update, and train other team members
Culture
- Coach and reward team – follow all company disciplinary procedures with fairness and provide positive and constructive feedback
- Provide performance feedback to team
- Develop and consistently take part in leading continuing education opportunities/staff training
- Create and maintain a positive and communicative relationship with coworkers
- Address/solve any conflict with fellow leaders in a productive way
- Enforce hygiene, uniform, and health & safety standards
- Follow an ‘open door’ policy
- Represent and maintain culture standards inside and outside of the restaurants
- Assist with onboarding of new team members
Other Duties and Responsibilities
- Provide two-way communication and nurture an ownership environment with an emphasis in motivation and teamwork
- Willingness to work in other roles in the restaurant to fill gaps when necessary
- Be flexible in an ever-changing environment
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
PREFERRED QUALIFICATIONS/ REQUIREMENTS
- Minimum 3 years customer service experience
- Minimum 2 year previous management/supervisory experience in restaurant/ bar/ food hall venue
- Able to work nights, weekends and thrives in fast-paced environment
- Full-time availability with a flexible schedule
- Driven to grow both the company and advance personal career
- Ability to stand/ walk for 8 hours at a time (with breaks)
- Ability to use voice for communication
- Ability to lift up to 30 lbs on occasion
- English-speaking
BENEFITS
- Paid time off
- Medical and Dental benefits
- Opportunity for growth and development
Pay: $28.00 - $30.00 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
Experience:
- Leadership: 3 years (Required)
Ability to Commute:
- Minneapolis, MN 55401 (Required)
Work Location: In person
