Account Manager / Customer Service – Print Division
The MPX Group | Full-Time | Competitive Salary + Benefits
About The MPX Group
At The MPX Group, we go beyond print—we’re brand specialists, bringing our clients’ ideas to life across offset, digital, wide format, apparel, and promotional platforms. With nearly 50 years of experience, we’ve built long-standing relationships by delivering quality, solving complex challenges, and staying relentlessly focused on client success.
Our team is hands-on, collaborative, and empowered to make decisions. We value people who take ownership, think critically, and look for better ways to get the job done.
The Opportunity
We’re looking for an individual to play a central role in delivering exceptional projects in our offset & digital departments. This position sits at the intersection of clients, sales, and production—owning projects from initial request through final delivery.
You won’t just “manage orders”—you’ll drive outcomes, solve problems, and ensure every detail is executed with precision. If you enjoy being the person who brings clarity, structure, and momentum to complex projects, this role is built for you.
What You’ll Own
- Lead projects end-to-end, from intake through production and delivery
- Serve as the trusted point of contact for clients, sales, and internal teams
- Build clear estimates, job specifications, and timelines that set projects up for success
- Coordinate production schedules and vendor partners to meet deadlines
- Proactively manage priorities and keep projects moving forward
- Anticipate challenges and solve them before they impact timelines or quality
- Partner closely with sales to support client relationships and growth
- Ensure every project meets high standards for accuracy, quality, and service
- Identify opportunities to improve workflows and strengthen execution
What Sets You Apart
- 3+ years of experience in print production or account management / customer service
- Strong knowledge of digital and/or offset printing
- Proven ability to bring structure to complex, detail-heavy projects
- Clear communicator who keeps stakeholders aligned and informed
- Highly organized with strong follow-through
- Proactive, solutions-oriented mindset
- Committed to delivering a high-quality client experience
Nice to Have
- Familiarity with CRM or print management systems
- Background working closely with or supporting sales teams
Why MPX
- You’ll have real ownership and visibility into your work
- Your ideas for improving processes are welcomed and acted on
- You’ll work with an experienced, collaborative team that supports each other
- We have a strong foundation of loyal clients and continued growth
- Competitive compensation and benefits
Apply
If you’re someone who takes pride in getting the details right, solving problems, and delivering work that clients rely on—we’d love to connect.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
