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Transportation DMV Specialist Lead - Kanawha County

West Virginia Department of Transportation -
Charleston, WV

Job Details

Full-time
$40,444.14 - $57,244.10 a year

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Military leave
Paid military leave
Vision insurance
Employee discount
Life insurance
Paid sick time

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

Salary

$40,444.14 - $57,244.10 Annually

Location

DMV - Vehicle Services, 5707 MacCorkle Ave, SE, Charleston, WV

Job Type

Full-Time Permanent

Job Number

DOT26VS017A

Division

West Virginia Department of Transportation

District/Subdivision

Vehicle Services

Opening Date

06/25/2026

Closing Date

7/1/2026 11:59 PM Eastern

Nature of Work

**Disclaimer-if the position is filled after July 1, 2026, then the job opportunity will not be in the classified service **

The Transportation DMV Specialist Lead, under general supervision, in a lead capacity, performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters. Responsible for assisting the supervisor in the planning, assigning, and reviewing work of employees, as well as approving leave, training employees in new work methods and orientation. Handles unusual and complex issues relating to the assigned work unit. Other duties as required.

Pay Grade: 11

Typical Duties and Responsibilities

Monitor employees’ customer calls to ensure effective, efficient customer service.
Trains new and existing employees on motor vehicle laws, policies, and procedures.
Assist DMV Specialists with complex issues relating to customer calls and/or complaints, and as necessary, take the call to resolve the issues.
Communicate with Regional Office operations as appropriate regarding customer issue(s) for resolve.
Assist with maintenance of spreadsheets and weekly reports pertaining to the business operations.
Assist DMV Specialists with checking pending work, explains rejections, and assists with any service issues, including lost work.
Compose correspondence to the DMV Regional Offices and other sections within the agency to facilitate customer interaction.
Assist management with administrative functions of the section as necessary.

Skills and Knowledge

Knowledge of federal guidelines, motor vehicle law, rules, and regulations
Ability to interpret rules and regulations
Must have the ability to multi-task
Excellent communication and presentation skills, and the ability to problem solve
Knowledge of basic computer skills in order to navigate the DMV systems for processing
Ability to establish and maintain effective working relationships with other employees and the public
Ability to evaluate data and implement/recommend appropriate action
Ability to comprehend and effectively carry out oral and/or written directions
Ability to learn and process multiple types of transactions in the DMV system
Ability to assist a high volume of customers/calls daily

Minimum Requirements

REQUIRED TRAINING/EDUCATION

Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE

Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.
Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.

Nature of Work

Typical Duties and Responsibilities

Skills and Knowledge

Minimum Requirements

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