Description:
Keep Things Running Smoothly — Join the Horizon Commercial Pools Service Team!
At Horizon Commercial Pools, we keep commercial pools operating at their best — clean, safe, and reliable. Behind every successful service team is someone who keeps the details organized, the schedules moving, and the customers happy. That’s where you come in!
We’re looking for a Service Coordinator for our Wisconsin team who thrives on multitasking, problem-solving, and supporting a fast-paced field team. If you love organization, enjoy talking with customers, and take pride in helping things run like clockwork, this could be the perfect fit.
What You’ll Do
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Coordinate daily schedules for our service technicians and communicate updates to customers.
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Input and organize service tickets — making sure every detail is accurate.
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Be the friendly voice customers call for scheduling and billing questions.
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Order parts, PVC, and hardware needed for service jobs.
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Support warehouse organization and keep tools and equipment in order.
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Help manage winter cover logistics and repairs.
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Work closely with our service and renovation teams to keep projects on track.
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Jump in where needed — no two days are exactly the same!
What’s In It for You
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Competitive pay based on experience.
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A supportive, team-oriented environment where your contributions matter.
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Opportunities to grow your skills in service operations and logistics.
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Be part of a company that values quality, teamwork, and customer satisfaction.
Requirements:
What You Bring
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2+ years of customer service experience in a hands-on industry like plumbing, HVAC, repair, or pools/spas.
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Strong organizational and time-management skills — you love checking things off your list.
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Solid computer skills (especially Microsoft Office).
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Excellent communication and customer service abilities.
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A proactive attitude and the ability to juggle multiple priorities with ease.
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High school diploma or equivalent.
Physical Requirements
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Able to lift and move up to 25 lbs as needed.
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Comfortable with bending, reaching, and organizing materials in the warehouse.
If you’re detail-driven, customer-focused, and ready to join a hardworking team that values both service and people — we’d love to hear from you. Apply today and help keep Horizon Commercial Pools running strong!
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