Job Summary
Grace Animal Hospital is looking for a Veterinary Receptionist to join our growing team!
If you are an outgoing, positive, dependable person who genuinely loves people and animals, we want to meet you. Veterinary experience is helpful, but it is not required. We are more interested in finding someone with exceptional people skills, a warm personality, and a genuine commitment to providing outstanding client service.
Our receptionist is the face of our hospital and plays a critical role in creating an exceptional experience for every client and patient. You will be the first person a client sees when they walk through our doors and often the last person they see when they leave.
This role requires someone who can read the situation and meet clients where they are. A new puppy or kitten should be greeted with excitement and joy, while an older or seriously ill patient and their family may need patience, empathy, and a quieter approach. We are looking for someone who understands that every client and every visit is different. You will work closely with our veterinarians and veterinary team to ensure each visit flows smoothly and that clients feel cared for every step of the way.
Schedule
- Full-time
- Four 10-hour shifts per week
- 8:00 AM – 7:00 PM
- Every other Saturday, 8:00 AM – 7:00 PM
Responsibilities
- Warmly greet clients and their pets and create a welcoming first impression
- Recognize the emotional needs of clients and adjust your communication style appropriately
- Escort clients and patients to exam rooms
- Work closely with veterinarians and veterinary technicians/assistants to keep appointments running smoothly
- Help ensure clients are informed and cared for throughout their visit
- Answer phones, route calls, and communicate messages to the appropriate team member
- Monitor practice emails and text messages and respond professionally and promptly
- Check clients in and out
- Process payments for appointments and medication purchases
- Confirm appointments and assist clients with scheduling and rescheduling
- Make follow-up calls to check on patients after surgery or sick visits
- Accurately document client communication and important information in patient medical records
- Use Covetrus Pulse veterinary software to maintain accurate records and communication notes
- Communicate effectively with the veterinary team regarding client and patient needs
- Help maintain a clean, organized, and welcoming reception area
- Support teammates and jump in wherever needed to help the hospital have a successful day
Experience & Qualifications
- Previous veterinary receptionist experience is a plus, but not required
- Previous experience in a client service, customer service, hospitality, medical office, dental office, retail, or similar environment
- Exceptional communication and interpersonal skills
- Warm, friendly, and professional demeanor
- Strong empathy and emotional intelligence
- Ability to recognize and respond appropriately to different client situations
- Excellent attention to detail and organizational skills
- Comfortable working in a fast-paced environment
- Reliable and dependable
- Strong team player with a willingness to help others
- Ability to communicate professionally in person, by phone, email, and text
- Genuine love of animals and compassion for the people who care for them
We are looking for someone who is:
Kind. Reliable. Energetic. Empathetic. Team-oriented. Detail-oriented.
If you are someone who loves making people feel welcome, enjoys being around animals, enjoys being part of a caring and fun team, and takes pride in doing things the right way, we'd love to hear from you!
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
