Job ID: 2614553
Location: Colorado Springs, CO, US
Date Posted: 2026-07-14
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: ORA_ON_SITE
Description
SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment.
Qualifications
Required Qualifications:
Required Experience:
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Installing, configuring, and maintaining operating system workstations in support of business processing requirements
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Maintaining organizational inventory and physical accountability of equipment.
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Software installations and upgrades to operating systems and layered software packages
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Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
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Imaging NIPR & SIPR devices to achieve optimum performance levels.
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Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
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Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
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Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
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Contacting customers to provide real time updates regarding their incident or service request
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Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
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Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
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Administrative privileges and experience using Active Directory
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Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices
Clearance Level Requirements: Must have active Secret level clearance and be open to moving it to TS/SCI level.
Education Requirements: Bachelors plus 1-3 years experience or HS plus 4-6 years experience
Preferred Qualifications:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
