Job Summary
AI Technical Program Manager
We are looking for a resource to serve as an AI Technical Program Manager (TPM) who will lead a ServiceNow AI Control Tower (AICT) implementation.
The AI Technical Program Manager will play a critical role in coordinating cross-functional teams, managing technical delivery, mitigating risks, ensuring compliance, and establishing the governance processes necessary for a successful AICT implementation. In addition, as capacity allows, this role can provide governance support for other County AI initiatives. In addition, the Program Manager would facilitate lessons learned and continuous improvement throughout the project lifecycle.
Job Requirements:
· ServiceNow AI Control Tower: Hands-on experience implementing or leading enterprise ServiceNow AI Control Tower (AICT) implementations, including AI lifecycle management and governance.
· AI Governance & Risk: Experience with ServiceNow AI Risk and Compliance (AIRC), AI governance frameworks, AI Steward responsibilities, and establishing enterprise AI governance operating models.
· ServiceNow Expertise: Strong knowledge of ServiceNow architecture, CMDB/CSDM, ITSM/ITOM, GRC/IRM, integrations/APIs, Flow Designer, data models, reporting, and dashboards.
· AI/GenAI Knowledge: Understanding of AI/ML, GenAI, LLMs, AI agents, RAG, model lifecycle management, and AI observability.
· AI Security: Knowledge of prompt injection, data leakage, model/agent access controls, identity and least privilege, AI asset lineage, and third-party AI/LLM risks.
· Enterprise Integration: Experience integrating ServiceNow with AI platforms, model providers, security tools, data platforms, and enterprise applications.
· Policy-to-Platform Implementation: Ability to translate enterprise AI policies into ServiceNow workflows, controls, assessments, approvals, and dashboards.
· End-to-End Program Leadership: Lead AICT implementations across strategy, discovery, design, configuration, integration, testing, deployment, adoption, and operationalization.
· Program Management: Develop and manage program plans, milestones, dependencies, RAID logs, resources, budgets, KPIs, and executive reporting.
· Governance & Stakeholder Management: Establish steering committees, architecture reviews, decision forums, and coordinate cross-functional stakeholders.
· Delivery & Risk Management: Own scope, schedule, quality, security, compliance, and delivery outcomes while resolving technical dependencies and blockers.
· Team & Vendor Leadership: Manage multiple technical workstreams and teams, including ServiceNow partners, system integrators, vendors, engineering, security, risk, and business stakeholders.
Preferred Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Implementation Specialist — particularly relevant ServiceNow modules
- PMP or PgMP
- SAFe/Agile certification
- ITIL 4
- Certified Information Systems Security Professional (CISSP) desirable
- AI governance/risk certification — desirable
Pay: $195,000.00 - $215,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Leesburg, VA 20175
