Position Overview: The Hospital Collections Supervisor is responsible for assisting the Hospital Collections Manager with the overall management of a designated team. This includes but is not limited to ensuring quality and quantity expectations are met, coordinating, and providing the appropriate coverage when needed, working, and overseeing Collections projects, being a resource to the Collections team, facilitating continuous training for established team members, training newly hired team members, and having an active role in End of Month processes to ensure a smooth close.
Responsibilities:
- Provides oversight and leadership to a team of 8-10 employees.
- Monitors and drives team performance objectives resulting in claim resolution and collected revenue.
- Manages the aging of accounts receivable by trending, analyzing the A/R and monitoring the thorough communication with payers.
- Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
- Identifies department training needs for system education, industry updates and changes in collections processes and protocols.
- Coordinates coverage for team members out of the office.
- Provides analysis, reporting, and recommendations for revenue performance in key metric areas.
- Monitors collection processes to determine cash flow improvement opportunities
- Must become an expert on respective clients, regional payer trends and overall client specifics
- Maintains knowledge of current regulatory, state laws, and payer requirements for services provided by clients.
Required Experience:
Experience with DDE, Cerner, nThrive, AdvantX and Waystar strongly recommended.
- Candidates will be required to meet critical deadlines.
- Must have at least 2 years’ experience with intermediate to expert level understanding of hospital billing either related to ASC’s, inpatient or outpatient hospitals.
- Knowledge of typical payer guidelines related to billing, both paper and electronic claims
- Understanding of revenue cycle processes, cause and effect on A/R and cash results
- Ability to extract and analyze data, provide recommendations and insight to NSN leadership and clients.
- Ability to lead, manage projects and staff to achieve goals
- Understanding of system and business processes, as well as healthcare financial issues. Experienced in examining and reengineering operations and procedures. Able to identify and implement solutions.
