JOB
Employees in this position are responsible for determining applicants’ continued eligibility for the FNS program in Harnett County Department of Social Services. Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned.
***We will consider applicants in a Work Against status who may need up to one (1) year of Income Maintenance experience to be fully qualified. An employee in a work against status will have a starting salary of $40,457.00 Grade 17 and move to $44,604.00 Grade 19 upon completion.*** EXAMPLE OF DUTIES
Responsibilities and Duties:
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Intake & Redetermination (60% of the time)
Work involves functions such as intake, review and process of the FNS recertifications to determine eligibility. In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial and employment. Employees are involved in processing clients' information through the verification of all documents obtained during intake. The employees' responsibility for determining the clients' continued eligibility for FNS will depend upon the function performed. Work other duties as assigned FNS Income Maintenance Supervisor.
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Organizing (20% of the time)
Employees balance workloads within FNS unit and coordinate overall workflow. Work requires employees to develop procedures and to make minor organizational changes and recommend other changes to improve efficiency.
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Guidelines (20% of the time)
Employees refer to the FNS manuals in performing all functions required to complete the eligibility determination process. Guidelines are subject to periodic and frequent changes. Employees also utilize agency procedural guides in accomplishing the work. Correspondence and memoranda from State regulatory agencies are also used in interpreting policy directives. SUPPLEMENTAL INFORMATION
Work Environment/Location/Physical Demands:
Employees are periodically subject to working with agitated clients, and are frequently subject to heavy workloads, and compressed time frames. Clients may at times be verbally abusive due to their extreme situations or their emotions, but generally physical harm is unlikely on an ongoing basis.
