Director of Fulfillment / Operations
Location: Canton, OH
Compensation: $90,000–$120,000 per year + performance bonuses
Build the operations behind one of the fastest-growing permanent outdoor lighting companies in the Midwest.
We're looking for a high-level operator to build, lead, and scale our fulfillment department.
This is not an office management position.
This is not a project coordinator role.
You will be responsible for building an installation organization capable of delivering exceptional customer experiences while supporting rapid company growth.
If you've successfully built teams, created systems, held people accountable, and enjoy solving operational problems, we'd like to speak with you.
What You'll Own
You will have complete ownership over our fulfillment department, including:
- Recruiting, hiring, and staffing installation technicians
- Building onboarding and training systems
- Developing installers into high-performing team members
- Managing technician performance and accountability
- Scheduling installations and assigning crews
- Forecasting labor needs based on upcoming sales
- Ordering inventory and managing procurement
- Ensuring every installation has the correct materials before installation day
- Tracking department KPIs and implementing improvements
- Building SOPs and improving operational efficiency
- Working alongside our office team to keep jobs running smoothly
- Creating a fulfillment department that scales from a small team into a large operation
Success in This Role Looks Like
You'll be responsible for measurable results, including:
- Installers consistently producing 500+ feet per week
- Jobs completed on schedule
- Minimal callbacks and warranty issues
- Fully staffed installation teams ahead of demand
- Inventory shortages eliminated
- Efficient scheduling with minimal downtime
- Strong technician retention
- Continuous improvement in fulfillment profitability
Qualifications
We're looking for someone who has experience leading people and building systems.
Preferred experience includes:
- Operations management
- Field service management
- Construction management
- Home services
- Electrical or low-voltage operations
- Project management
- Service businesses with multiple field technicians
You should be comfortable:
- Leading and coaching people
- Holding team members accountable
- Making difficult decisions
- Building systems instead of constantly putting out fires
- Working in a fast-growing company where processes are continuously improving
Compensation
- $90,000–$120,000 base salary
- Performance bonus opportunities
- Significant opportunity for growth as the company scales
About Us
We install permanent outdoor LED lighting systems for residential homes throughout Northeast Ohio.
Our company is growing rapidly, and we're investing heavily into building world-class operations. We're looking for leaders who want to build something meaningful—not simply maintain what's already been built.
Hiring Process
To be considered, please submit your resume along with a short 2–3 minute video introducing yourself.
In your video, please answer:
- Tell us about your leadership experience.
- Tell us about the largest team you've managed.
- Describe a time you improved a process or built a system that significantly increased efficiency.
- Why are you interested in building and leading our fulfillment department?
We review every application carefully and will contact qualified candidates for interviews.
Pay: $90,000.00 - $120,000.00 per year
Application Question(s):
- Please understand you have to submit a short video.
- Have you ever managed field technicians for a home service business or similar?
Experience:
- operations : 1 year (Preferred)
Work Location: In person
