Job Summary
We are hiring a Hardware Support Engineer I to provide hands-on technical support for desktops, laptops, and IT hardware across the organization. This is an entry-level role ideal for candidates looking to grow their IT career in a fast-paced, enterprise support environment.
Responsibilities
- Install, configure, and deploy desktops, laptops, and peripherals
- Troubleshoot and repair hardware issues (onsite and remote)
- Image and provision systems for new hires
- Manage and track IT asset inventory and warranties
- Respond to and resolve support tickets within SLA timelines
- Escalate complex issues to senior engineers as needed
- Document all work performed in the ticketing system
- Contribute to knowledge base articles and FAQs
Qualifications
Required
- 0–2 years of IT support, helpdesk, or hardware experience
- Basic knowledge of computer hardware and troubleshooting
- Familiarity with Windows OS
- Strong communication and problem-solving skills
Preferred
- CompTIA A+ (or willingness to obtain)
- CompTIA Network+ or Server+
- ITIL Foundation certification
- Experience with imaging tools and asset tracking systems
Work Environment
- On-site role in California
- Shift-based schedule supporting 24/7 operations
- Ability to lift/move IT equipment as needed
Pay: $27.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 6 months of hands-on experience supporting computer hardware (desktops, laptops, or peripherals)?
- Are you comfortable working in an on-site role (not remote)?
- Are you available to work a shift-based schedule, including nights, weekends, and holidays if required?
- Do you have experience imaging or provisioning computers for end users?
- How many years of experience do you have in IT support or hardware troubleshooting?
- Have you worked in an environment with SLA-driven ticket response times?
- Which of the following have you performed? (Select all that apply)
o Hardware troubleshooting and repair
o Laptop/desktop deployment
o OS installation or imaging
- What operating systems have you supported? (Select all that apply)
o Windows
o macOS
o Linux
o None
- Which tools or systems have you used for imaging or provisioning devices?
- How do you typically document your troubleshooting steps and resolutions?
- A user reports their laptop will not power on. What are the first steps you would take?
- How do you prioritize multiple support tickets with tight deadlines?
- Describe a time you had to deal with a frustrated user. How did you handle it?
- Do you currently hold any of the following certifications?
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Are you comfortable lifting and moving IT equipment (up to 50 lbs)?
Work Location: In person
