The Front Office Receptionist is essential to the daily operation of the business. The ideal candidate will have a knowledge of or a willingness to learn all aspects of the office. Candidates must have excellent interpersonal, customer service and communication skills. A positive, outgoing and upbeat person is ideal for this position.
Front Office Receptionist Responsibilities:
- Answer calls timely, professionally, and respectfully while listening closely to the caller. Answer questions accurately or direct the caller to the correct person that can assist them.
- Schedule appointments accurately
- Greet patients upon arrival
- Check patients in for their appointment.
- Update Medical History information
- Update insurance cards
- Make any necessary changes in the computer system
- Discuss insurance benefits and determine patient responsibility
- Receive payments for services and materials from patients
- Knowledge of and/or ability to learn insurance programs
- Request insurance authorizations prior to patient appointments
- Submit insurance claims through multiple insurance company portals
- Interpret benefits to better assist the patients with materials purchases
- Willingness to contact insurance companies for further clarity on any issues or questions or to solve problems in a timely manner.
- Log insurance payments monthly in computer system
- Check in glasses and contacts as they arrive.
- Look glasses over to insure they are the correct prescription
- Look glasses over to insure they are in acceptable condition to give to the patient
- Clean glasses when checking them in
- Confirm contacts are correct
- Call patients in a timely manner to inform them their order has arrived and is ready for pick-up.
- Pulling and properly filing charts
- Charts will be pulled prior to the week’s appointments
- Exam forms will be started for each chart
- Filing charts as needed
- Inventory management
- Maintain frame inventory
- Communicate with frame company representatives to schedule for office visits and also request frame orders
- Maintain contact trial inventory
- Communicate with contact company representatives
- Order glasses and contacts per patient requests.
- Knowledge of or willingness to learn about lens options
- Knowledge of or willingness to learn about the different contact supply amounts, discounts/rebates and pricing
- All aspects of fitting and adjusting glasses for patients.
- Willingness to train on vision testing equipment and administer tests on patients once trained.
- Conduct patient appointment reminder calls as needed
- Other office work as needed
Job Type: Part-time
Pay: $14.50 per hour
Ability to Commute:
- Ebensburg, PA 15931 (Required)
Ability to Relocate:
- Ebensburg, PA 15931: Relocate before starting work (Required)
Work Location: In person
