Primarily responsible for providing effective customer service for all internal and external company customers by utilizing excellent, in-depth knowledge of products and programs as well as members with the Customer Service Department.
Position Responsibilities:
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process customer orders/changes according to established department policies and procedures
- Process customer returns according to established department policies and procedures
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with sales rep to meet and exceed customer’s service expectations
- Perform other related duties as assigned.
- Essential Skills and Experience:
- Time Management: the ability to organize and manage multiple priorities.
- Strong customer orientation
- Excellent interpersonal and communication skills on and off the phone
- Strong team player
- Commitment to company values
- Computer proficiency
- Very personable, friendly and enthusiastic
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Hauppauge, NY 11788 (Required)
Ability to Relocate:
- Hauppauge, NY 11788: Relocate before starting work (Preferred)
Work Location: In person
