People Science is looking for a Platform Support & Implementation Specialist to join our team. This is a unique opportunity to be a part of a small team who is looking to empower humanity with the tools and knowledge of science and medicine to improve ourselves, our communities, and our world by making research tools accessible and understandable.
People Science runs decentralized clinical trials, and we build the platform they run on. Chloe is our study platform: participant journeys, eCOA, data capture, and reporting for trials that happen in people's homes rather than in clinic. We operate as both a full-service CRO and a software company, which means the people who build the product sit close to the people running the studies. We work with commercial sponsors and, increasingly, with academic medical centers and research institutions who want to run remote and hybrid studies without building the infrastructure themselves. We're a small team, venture-backed, and growing fast.
Job Summary
You are the person who makes Chloe work for the people using it, both our software clients and our own internal study teams. When a sponsor's coordinator can't figure out why a participant didn't get a scheduled assessment, you're who they ask. When a PI at an academic medical center wants to know whether their longitudinal protocol can actually be built, you're who can answer. When we ship a new feature, you're who teaches the Clinical Operations team how to use it, and you're who writes the article so nobody has to ask twice. Over time the job is less about answering questions and more about making sure the question stops getting asked.
This is a newly scoped role. You'd be the first person in it, which means real influence over how platform support works here.
Duties & Responsibilities
Support our software clients. Own day-to-day platform support for our commercial and academic software clients: sponsors, CROs, ingredient suppliers, and research institutions who license Chloe and run their own studies on it. Diagnose issues, distinguish “the platform has a bug” from “the study is configured in a way that produces this,” resolve what you can, and escalate what you can't with enough detail that engineering doesn't have to reproduce it from scratch.
Own internal enablement. Our Clinical Operations project managers and study builders are in Chloe every day. You'll own keeping them current: run the training when we release, build the reference material, and be the first stop for platform questions from the study teams.
Own the knowledge base. Take our client and internal facing documentation and make it the thing people search first and trust. Write it, keep it current as the product changes, and measure whether it's reducing inbound volume.
Support new client onboarding. Help get new software clients configured, trained, and live, working alongside product and Clinical Operations. Ideally you can take an academic implementation and own it yourself: translate the protocol into a working configuration, run UAT, get the team to go-live, and stay available through the early weeks of enrollment, when the real questions surface.
Reduce your own queue. A real expectation, not a flourish. We want you to notice the ticket you've now answered nine times and go fix the underlying thing: a confusing label, a missing default, a documentation gap, a workflow that needs a product change. You'll bring those to product with a recommendation attached.
What We Are Looking For
We care much more about how you think than about your exact title history. A research coordinator who has built complex study instruments and is genuinely good with software will do better here than a career support rep who has never seen a protocol.
Required
- 3+ years in clinical research operations, including time in academic or institutional research: research coordinator, research program manager, clinical research informatics, CRC, CRA, clinical data, or site management at a university, academic medical center, research institute, CRO, or sponsor. You know what an IRB submission involves and why a coordinator's week looks the way it does.
- Hands-on experience building study instruments in an EDC, REDCap in particular: designing projects, longitudinal designs, branching logic, surveys, data dictionaries, exports. If you're the person your department comes to with REDCap problems, we want to talk to you.
- Strong protocol literacy. You can read a protocol and identify the operational and technical problems in it before anyone builds anything.
- Experience supporting people outside your own team: external clients, study sites, investigators, or vendors. You can hold a room with a PI who is skeptical and short on time.
- Real comfort with software as a system, not just as a user. You've been the person on your team who figured out the tool everyone else avoided.
- Clear, direct written communication. Much of this job is writing: tickets, articles, explanations.
- Genuinely self-directed. The most important trait for this role. When you hit something you don't know, your instinct is to dig into the protocol, the configuration, and the documentation and come back with “here's what I think is happening and here's what I'd do,” not “what should I do?”
- Fluent with AI tools in your actual daily work. This is a requirement, not a perk. A meaningful part of this job, including knowledge base content, first-draft responses, mapping a REDCap data dictionary onto a Chloe configuration, pulling data out of analytics tools, and summarizing what changed in a release, gets dramatically faster if you're good with AI tools, and we've scoped the role assuming you are. We're looking for someone who already reaches for these tools without being told to, and who has developed judgment about where they help and where they produce confident nonsense. In a regulated clinical context, knowing when not to trust the output is the more valuable half of the skill.
Nice To Have
- Exposure to federally funded research: NIH, ARPA-H, DoD, or similar. Understanding how grant-funded timelines and budgets work is a real advantage.
- Decentralized or hybrid trial experience.
- The ability to own an implementation end to end: timeline, milestones, UAT, go-live, and handoff to the study team.
- You've written documentation or built a knowledge base before and have opinions about what makes one good.
- Experience running training or onboarding sessions.
- Familiarity with other EDC or eCOA platforms: Medidata, Veeva, Castor, OpenClinica, Medrio.
- Experience in a pre-sales, solutions, or implementation capacity at a vendor.
- Basic SQL, or a track record of picking up that kind of thing quickly.
What it's like to work here
Honest version: we're a startup, the scope of every role here shifts as the business shifts, and this one will too. You'll work across product, clinical operations, and directly with clients, sometimes in the same afternoon. Some weeks you'll be deep in a configuration; others you'll be writing documentation, running a training, or in front of a research team. There's more to do than there are people to do it, which means real ownership early and also occasional weeks where priorities get reshuffled. If you want a narrow, well-defined job with a mature playbook, this isn't it. If you want to build the playbook, it is.
*VISA Sponsorship is NOT Available for this position.
We are a remote-first team, primarily based in the Los Angeles area.
Salary will depend on various factors including applicant's prior relevant job experience, skill set, and geographic location. People Science offers a benefit package for full-time employees which includes: Medical, Dental, Vision, Flexible Spending Account, Life Insurance, DepCare FSA, Flexible Vacation Time Policy, Holidays, Retirement saving opportunity, and Employee Stock Options. People Science reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Who We Are
www.peoplescience.health
People Science is a direct-to-consumer scientific research company providing a scaled R&D platform for alternative medicines. It is poised to revolutionize the alternative medicine landscape by empowering patients, consumers, providers, and scientists to collectively make discoveries using our research platform. We aim to be the leading tech-enabled research organization in this space. People Science is powered by our proprietary software technology called Chloe (Consumer Health Learning and Organizing Ecosystem), a consumer-friendly mobile app on the frontend, and a modular and configurable clinical research data management tool on the backend. Chloe is a cloud-based modular software platform built to make scaled clinical evidence generation easier and more affordable. It is designed for the purpose of engaging individual participants in the clinical research process by using their personal devices through active and passive data collection. People Science is building an infrastructure and science service model with long term value to humanity. We offer Chloe technology licensing as well as end-to-end clinical research services focusing on cannabinoids, microbiome interventions, supplements and nutraceuticals, natural and synthetic psychedelics, nutrition and “food as medicines”, and digital health solutions.
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Have you built study instruments in REDCAP: designing projects, branching logic, surveys, data directories, exports. Please elaborate.
- Are you fluent with AI tools in your daily work?
Education:
Experience:
- building study instruments in an EDC, RedCap especially: 3 years (Required)
- clinical research operations: 3 years (Required)
Work Location: Remote
