The CSA, Commercial Route IV oversees the management of 400+ accounts related to our commercial clients. This position is responsible for the daily supervision and telephoning of these accounts to facilitate account resolution.
ESSENTIAL FUNCTIONS:
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Maintains a professional and customer-friendly manner with each account.
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Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
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Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
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Negotiates payment plans and settlements with our clients customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
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Participates in various problem-solving and decision-making activities, as required.
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Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
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Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
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Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
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Performs other tasks as may be assigned by manager/supervisor.
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Prefer two (2) or more years of general clerical experience, especially in a service industry.
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Prior collections experience is required.
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Strong interpersonal and verbal communications skills.
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Moderate typing skills required (35 wpm).
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Basic math and written communication skills.
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Bilingual/multilingual language skills desirable.
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Ability to be receptive to feedback, willing to learn.
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Ability to be receptive and responsive to change and to embrace continuous improvement.
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Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS:
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High school diploma or equivalent required (college degree preferred).
