Child and Family Services Supervisor I
Organizational Overview:
ASCI is a mission-driven organization committed to advancing excellence in kinship care and strengthening outcomes for youth and families. Guided by a vision to be the nation’s foremost thought leader on kinship care, ASCI works to ensure all youth have the opportunity to grow into responsible adults while helping to break cycles of abuse and addiction. The organization supports kinship caregivers, youth, and the broader child welfare triad through high-quality services, advocacy, education, and innovative programs. ASCI’s culture emphasizes collaboration, integrity, accountability, and continuous improvement in pursuit of lasting, positive impact for children, families, and communities.
Everything we do at A Second Chance, Inc. is in support of our five overarching goals:
- To educate communities to prevent the cycle of child drug and alcohol abuse
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To provide children and families with a kinship alternative as a primary placement option
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To extend knowledge gained and expand organizational capacity with traditional and non-traditional constituents
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To enhance long-term financial security
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To maintain state-of-the-art facilities, technologies, and operations
Position Summary:
The Child and Family Services Supervisor I is responsible for the direct supervision and oversight of assigned casework staff, ensuring the delivery of high-quality, compliant, and family-centered services. This role supports case progression toward permanency, provides guidance in complex and crisis situations, and promotes collaboration across internal departments and external partners, including Allegheny County Department of Human Services. This position contributes to ASCI’s mission by strengthening service delivery for kinship families, enhancing staff performance, and supporting positive, timely permanency outcomes for children and families.
Key Responsibilities:
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Provide direct supervision, support, and performance oversight of assigned casework staff
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Review and approve case documentation to ensure accuracy, timeliness, and compliance
- Consult with staff on case-specific issues and guide service planning toward permanency outcomes
- Interface with clients and internal leadership to address complex case concerns and support resolution
- Prepare and submit reports to Child & Family Services leadership as required
- Compile and analyze monthly statistical data related to client services and outcomes
- Collaborate with the fiscal department to address client-related financial or service issues
- Serve as first-line support for on-call situations and crisis response
- Support staff in managing emergency and high-risk situations
- Foster collaboration across departments to ensure coordinated and effective service delivery
- Promote adherence to agency policies, regulatory requirements, and best practices
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Other duties as assigned
Requirements:
Education
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Required: High School Diploma or equivalent
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Preferred:
- Master’s Degree in Social Work or related human services discipline with a minimum of two (2) years of child welfare experience, OR
- Bachelor’s Degree in Social Work or related human services discipline with five (5) to ten (10) years of child welfare experience
Experience
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Required: Minimum of three (3) years of experience working directly with children in a child-related field
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Preferred: Experience working within a child welfare or foster care environment
Skills & Knowledge
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Strong organizational and interpersonal skills
- Excellent written and verbal communication skills
- Demonstrated leadership and supervisory capabilities
- Knowledge of child welfare systems, foster care services, and family dynamics
- Knowledge of kinship foster care programs and service delivery models
- Ability to intervene effectively in crisis and emergency situations
- Ability to collaborate with Allegheny County Department of Human Services and adhere to professional standards
- Ability to work effectively with individuals and families from diverse backgrounds, with emphasis on serving families of African American heritage
- Ability to foster collaboration across departments
- Ability to work collaboratively with leadership, including the Director and Managing Director of Child and Family Services
Certifications & Requirements
- Current Act 33, State Police, and FBI Clearances
- TB Test & Physical
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Valid Pennsylvania Driver’s License
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Registered and insured vehicle with proof of insurance
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Motor Vehicle Record
- Work flexible hours as needed
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Availability for on-call responsibilities
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Ability to travel locally
Physical Demands:
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Ability to perform computer-based work for extended periods in office, remote, and community-based settings
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Ability to move about office environments and community locations, including homes, schools, partner agencies, and other service sites
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Ability to regularly ambulate within the community, navigate stairs, and enter and exit residences and other facilities while providing services
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Ability to travel locally as needed to conduct visits, meetings, trainings, and other program-related activities
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Ability to lift, carry, and transport files, program materials, supplies, and small equipment up to 20 lbs. as needed
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Sufficient vision, hearing, and communication abilities to effectively engage with children, families, community partners, and coworkers in a variety of settings
This job description does not constitute an employment contract and may be revised to meet changing organizational needs.
A Second Chance is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religious; national origin or ancestry; sex; gender identity or expression; sexual orientation disability; marital status; familial status; age (40 or over); or use of a guide or support animal because of blindness, deafness or physical disability of any individual or independent contractor or because of the disability of an individual with whom the person is known to have an association; or on any other basis prohibited by federal, state, or local law.
