Job Title: Patient Service Coordinator
Assignment Length: 13 weeks with possible extension
Location: Boston, MA
Shift: 8:30 - 17:00, Monday-Friday, No Weekends/Holidays
Pay Rate: $25/hour
Job Summary:
The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.
Duties and Responsibilities:
- Performs all check-in and check-out functions, as outlined by the Front Desk Standards of Operations.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Provides support and information to providers to problem solve and manage complex administrative patient issues.
- Triages and manages complex telephone calls, utilizing courteous customer service skills.
- Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
- Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
- Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.
- Manages Epic In Baskets & Epic Workqueues
- Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
- Assists with training and orientation of new staff, where applicable.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
- Perform other job duties as needed or assigned by the client.
Job Requirements:
- At least 3 years of experience as a Patient Service Coordinator
- Fully Vaccinated against Covid-19
Who We Are?
Since 2001, InfiCare has been providing contract and direct hire staffing services to its clients across the US. InfiCare Health awarded the Gold Seal Accreditation from The Joint Commission.
Reference links below are company websites:
https://inficarehealth.com/press-releases/
https://www.greatplacetowork.com/certified-company/7037388
https://www.inc.com/profile/inficare
#IND3
Pay: $25.00 per hour
Experience:
- Patient Services Coordinator: 1 year (Required)
- administrative support: 1 year (Required)
Work Location: In person
