Job Summary
Growing management company is seeking an energetic and dynamic Hotel General Manager to lead our hospitality team at an Columbus area Marriott select service hotel to ensure an exceptional guest experience. In this pivotal role, you will oversee all aspects of hotel operations, from guest services to financial management, fostering a welcoming environment that promotes guest satisfaction and operational excellence. Your leadership will drive the success of the property by implementing strategic initiatives, managing staff, and maintaining high standards across all departments. This is an exciting opportunity for a motivated hospitality professional eager to make a positive impact in a vibrant resort or hotel setting.
Responsibilities
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and outstanding service delivery
- Develop and implement operational strategies to maximize revenue, optimize occupancy rates, and improve overall profitability through effective revenue management techniques
- Oversee guest relations by ensuring personalized service, addressing concerns promptly, and fostering a welcoming atmosphere that encourages repeat visits
- Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team
- Maintain strict adherence to budgeting protocols, control costs, and oversee financial reporting including night audit processes to ensure fiscal responsibility
- Enhance guest services by overseeing front desk operations, multi-line phone systems, phone etiquette standards, and resolving guest issues efficiently
- Ensure compliance with safety regulations and hotel policies while maintaining high standards of cleanliness, security, and hospitality excellence
Experience
- Proven supervisory experience within the hospitality industry, ideally at a select service Marriott branded hotel.
- Experience with Power of M/ StayPMS
- Extensive knowledge of hotel management principles including revenue management, guest services, human resources, and budgeting
- Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse guests and staff
- Strong leadership skills with the ability to motivate teams and foster a positive work environment
- Experience managing front desk operations, night audit procedures, and resort amenities is preferred
- Demonstrated excellence in customer service with a focus on guest relations and satisfaction
- Familiarity with multi-line phone systems and professional phone etiquette standardsJoin us as our Hotel General Manager to lead with passion, inspire your team, and create unforgettable experiences for every guest. We’re committed to supporting your growth in a vibrant hospitality environment where your leadership truly makes a difference!
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
