At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
The Communications Manager is responsible for executing high-volume, business-critical communications that support daily mortgage operations, with a strong focus on accuracy, clarity, and timeliness. This role manages the development and distribution of key communications including seller guide updates, pricing communications (“pricing flashes”), and business updates for lenders and clients, ensuring all messaging is clear, on-brand, and compliant. The position partners closely with operations and sales leadership to align communications with business priorities while also planning and managing broader communication strategies to effectively reach internal and external audiences. Responsibilities include evaluating complex information to determine appropriate communication approaches, editing internal and external publications, developing executive messaging, and supporting enterprise communication initiatives, community engagement, and special projects.
In addition to strong writing capabilities, this role requires the ability to manage the technical and operational infrastructure that supports communication delivery. The Communications Manager utilizes systems such as SharePoint, Salesforce, All Regs, and CAT to ensure accurate, consistent, and compliant communication execution and distribution. The ideal candidate demonstrates the ability to produce clear, concise communications at a high volume while maintaining operational continuity, with strong knowledge of mortgage products, processes, and regulatory requirements to effectively translate complex information into actionable messaging for stakeholders.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Seven or more years of experience in communications activities
Preferred Skills/Experience
- Proven communication management skills
- Excellent verbal and written communication skills
- Strong research, analysis, and interviewing skills
- Well-developed organizational and project management skills
- Ability to negotiate and influence internal and external parties
- Demonstrated experience with SharePoint, including managing communication repositories, distribution processes, and content organization
- Experience using Salesforce or similar platforms to manage and distribute communications across internal or external networks
- Familiarity with compliance systems such as CAT, including submitting, tracking, and managing communication workflows and approvals
- Strong understanding of mortgage industry terminology, business processes, and regulatory complexity, with the ability to translate complex concepts into clear communications
- Proven ability to develop and deliver branded, company-wide communications that align with organizational standards and messaging strategies
- Exceptional written communication skills with the ability to produce clear, concise, and accurate content in a high-volume, fast-paced environment
- Demonstrated ability to manage communication infrastructure and operational processes, ensuring consistent and uninterrupted delivery of communications (“keeping the tracks running”)
- Ability to quickly prioritize, adapt, and execute across multiple communication priorities while maintaining accuracy and attention to detail
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
