Company Overview
Garnier Thiebaut, Inc. is a heritage French manufacturer of luxury linens and textiles, renowned since 1833 for its exceptional craftsmanship, vibrant designs, and sustainable production. The company serves the world’s finest hotels, restaurants, and retailers with high-quality table, bed, and bath linens.
To learn more about Garnier Thiebaut USA, we encourage you to follow us on our LinkedIn page or Instagram for company updates, culture and career opportunities.
Role Overview
Garnier Thiebaut is seeking a highly organized and service-oriented Sales Coordinator to join our Hospitality Division. You will serve as the primary point of contact for customers, providing exceptional service while processing orders, responding to customer needs, answering product questions and supporting our Hospitality Sales team. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and enjoys supporting both customers and business growth.
This position is full-time, in-office five days per week.
Key Responsibilities:
- Develop in-depth knowledge of Garnier Thiebaut's products, collections, and hospitality offerings to confidently assist customers and support the sales team.
- Respond to customer inquiries regarding products, pricing, availability, lead times, order status, shipments, returns, claims, and samples.
- Process customer orders and reorders accurately while identifying opportunities to increase sales and grow existing accounts.
- Support Hospitality sales representatives by managing customer requests, preparing quotes and assisting with account management.
- Proactively contact prospective and existing customers by phone to generate sales opportunities, follow-up on leads and support business growth.
- Coordinate with other internal departments to ensure accurate and timely order fulfillment.
- Communicate price changes, discontinued items, backorders and other product updates to customers.
- Maintain accurate customer, pricing, and order information within the company's ERP system.
- Build and maintain strong customer relationships by providing exceptional service.
- Assist with trade shows, customer visits, catalog mailings, and semiannual inventory counts.
- Effectively manage multiple priorities in a fast-paced environment.
Required Skills & Qualifications
- Associate degree or higher in a relevant field, or equivalent relevant work experience.
- Minimum of 2 years of experience in sales support, customer account support or customer service.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience working with ERP systems preferred; NetSuite experience is a plus.
- Experience with order processing is a plus.
- Excellent verbal and written communication skills.
- Strong organizational, planning, and time management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Self-motivated with the ability to work independently and collaborate effectively across departments.
- Outstanding customer service and relationship-building skills.
- Strong problem-solving skills and attention to detail.
Compensation & Benefits
The pay range for this position is $25.00–$27.00 per hour, depending on experience and qualifications. Garnier Thiebaut USA offers medical, dental, vision, life, and long-term disability insurance, paid time off, sick days, floating holidays, paid holidays, and a 401(k) plan with company match.
Hiring Process
Qualified applicants will be contacted by HR for an initial phone or video interview, followed by an in-person interview with the hiring manager, CEO and/or members of the Hospitality team. Final candidates may be asked to complete a background check and provide professional references.
Applicant Privacy
Information submitted during the application and hiring process will be used only for recruitment and employment-related purposes and will be handled in accordance with applicable privacy laws.
Garnier Thiebaut, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information.
In addition to federal requirements, Garnier Thiebaut, Inc. complies with applicable state and local laws governing nondiscrimination in every location where we operate.
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience making cold calls to customers?
- How many years of sales support, customer service or inside sales experience do you have?
- Are you proficient in Microsoft Office, particularly Excel and Outlook, and comfortable using these programs daily in a professional setting?
- This is a full-time, in-office position in Arlington, VA. Are you able to work onsite Monday through Friday?
- Do you have any experience using an Enterprise Resource Planning (ERP) system, such as NetSuite, SAP or Oracle?
Work Location: In person
