JOB
Work Schedule: Monday-Thursday 9:00 A.M. - 5:30 P.M.; and Friday 8:00 A.M. - 4:30 P.M.
Under general supervision, performs a variety of clerical duties of above-average difficulty which require learning specific policies and procedures, and computer screens and to complete related work as required.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES:
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Performs clerical duties applying policies and procedures appropriate to college Admissions, Records and Registration functions.
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Provides customer service to students, faculty, staff, and other members of the public in person, by telephone and email.
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Communicates with students, faculty, staff, and other members of the public through typed correspondence, email and telephone.
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Uses a computer to process student data for admissions, records and registration purposes.
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Works with faculty to process student drops, reinstatements, grades, and class rosters.
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Functions in accordance with Family Educational Rights and Privacy Act (FERPA) regulations regarding confidentiality and release of student records.
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Works with students regarding residence determination for tuition purposes in accordance with state regulations.
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Processes student transcript and enrollment verifications requests.
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Provides information and assistance to students relating to online services available through the college’s website.
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Assists with reviewing and updating admissions, records and registration information provided on the college’s website.
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Uses decision-making ability when applying policies and procedures to unique situations presented by individuals.
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Promotes a helpful and friendly atmosphere for students, staff, faculty, and the public.
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At the request of a supervisor, performs a variety of unscheduled duties normally and traditionally performed by an Admissions and Records Clerk II.
SUPPLEMENTAL INFORMATION
CORE COMPETENCIES: The District has identified the following essential skills and attributes needed for success in this position.
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Record Maintenance
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Clerical Skills
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Knowledge of Policies and Procedures
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Customer Service
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Communication Skills
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Organizational Skills
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Attention to Detail
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Problem-Solving Skills
Salary Range:
CFT-36
