We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role:
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!
Duties and responsibilities may include:
- Perform deposit-related transaction processing, reviews, and reconciliations with a high degree of accuracy and attention to detail to maintain financial integrity, reduce errors, and maintain compliance with regulatory and internal standards.
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Apply established procedures to review and resolve daily unposted and overdraft exceptions to ensure timely transaction posting, minimize customer impact, and maintain accurate account balances.
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Perform deposit account maintenance as requested or required to keep customer account information accurate, up to date, and properly reflected in transaction activity and reporting.
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Review key fields on all new consumer and business accounts, as well as changes to existing deposit accounts, verifying accuracy against source documentation provided by customers or internal partners to ensure data integrity, regulatory compliance, and reliable account information that supports customer trust and sound operations.
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Serve as the subject matter expert for Power-of-Attorney and Trust documentation related to deposit accounts by providing clear, accurate guidance to colleagues ensuring proper application of legal and regulatory requirements. This supports consistent handling of complex account ownership structures and reduces risk of error or non compliance.
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Independently coordinate and perform all aspects of the income tax reporting cycle, including customer and Internal Revenue Service reporting requirements, with a focus on accurate state-specific setup and maintenance. This ensures compliance with diverse state regulations and supports the integrity and accuracy of tax reporting processes.
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Coordinate the closure and transfer of unclaimed funds and property to state treasurers in accordance with state escheatment statutes to maintain full legal compliance, minimizing institutional risk, and preserving accurate financial records.
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Review and file Currency Transaction Reports (CTRs) with the Financial Crimes Enforcement Network to support anti-money laundering efforts, ensure regulatory compliance, and help detect and prevent suspicious financial activity.
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Process incoming ACH returns, pre-notice entries, Notifications of Change (NOCs), wires, debit card transactions, and other electronic funds transfers in accordance with bank policy and regulatory requirements.
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Process outgoing ACH files in alignment with ACH policy and procedures to deliver proper file transmission.
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Input and initiate outgoing wire transfer requests in accordance with Bank Wire Transfer Policy and established procedures.
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Support consumer digital banking services, including Online and Mobile Banking, Bill Pay, Zelle, Mobile Deposit, eStatements, Bank-to-Bank transfers by assisting with system navigation and troubleshooting to ensure a seamless, reliable, and user-friendly customer experience.
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Review and decision electronic transaction limit increase requests within established authority to balance customer convenience with appropriate risk management and fraud prevention controls.
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Research and resolve customer transaction disputes in accordance with the Electronic Fund Transfer Act (EFTA) / Regulation E to supply timely resolution, and fair, accurate outcomes for customers.
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Review suspended consumer mobile deposits for errors or suspected fraud, determining whether to reject, conditionally release, or fully approve funds to minimize losses while supporting appropriate customer access to funds.
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Screen incoming International ACH Transactions against Office of Foreign Assets Control (OFAC) sanctions lists identifying and escalating potential matches for further investigation to support regulatory compliance and mitigate sanctions-related risk.
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Serve as a liaison with internal teams, vendors, and system providers to research and resolve system issues and maintain operational stability.
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Identify opportunities operational efficiencies and assist with implementation to streamline processes, reduce redundancies, and enhance productivity and overall team effectiveness.
This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday.
This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue.
About You:
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role. Those attributes are just a few things our incredible employees have in common.
And, we’d be so excited to learn a little more about you and discuss your interest in joining our team! Our recommended and preferred qualifications are:
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Associate degree in a related field, or three to five years of relevant experience in banking operations, regulatory compliance, or customer records management; or an equivalent combination of education, experience, licenses, and/or certifications.
- Demonstrated ability to identify issues and implement effective, practical solutions.
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Strong analytical skills with the ability to adapt to support organizational change.
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Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
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Highly detail-oriented with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Working knowledge of deposit operations, digital banking services, and relevant regulatory requirements.
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In-depth understanding of ACH rules, regulations, and industry standards.
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Proven ability to train, mentor, and support team members.
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Desired Accredited ACH Professional (AAP), National Check Professional (NCP), or commitment to obtaining relevant certifications.
About Our Benefits and Compensation:
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank
About the Company:
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
