Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.
EEO/AA/Disability/Veteran
Responsibilities:
1. Quality 0= <94% 1= 95%-97% 2= 98%-100%
2. Support customer satisfaction initiatives as defined in the annual individual work plan.
3. Finance. 0= <60% 1=60%-74% 2=75%-100%
4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Qualifications:
EDUCATION
High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
EXPERIENCE
Experience in a professional setting with customer service responsibility preferred.
LICENSURE
Continuous demonstration of team orientation and customer focused behaviors. -A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. -Continuous demonstration of team orientation and customer focused behaviors.
SPECIAL SKILLS
-Medical terminology -Computer experience required -Insurance experience required -Strong telephone and interpersonal communication skills -Outstanding customer service skills -Team-building skills
