Description:
POSITION SUMMARY:
Responsible for recruiting, interviewing and job placement for home care positions.
The Recruiter supporting CHS Group plays a vital role because the Recruiter is the link between the recipient, the caregiver, Residential Directors and the county. The Recruiter consistently exercises discretionary judgment in administering the screening and selection process in recruiting, hiring, and assigning caregivers. The Recruiter is also responsible for processing CMH referrals and Residential Director referrals for CHS Group.
The Recruiter is also responsible for increasing hours by building relationships with the counties and Case Managers through calls and meetings. When a Recruiter successfully matches caregivers to open cases it leads to improved staffing stability, lower recruitment-related workload, and more consistent service delivery for Recipients. This consistency helps build trust and encourages CMH and families to continue using our services.
It is the Recruiter who processes CHS referrals, sources and interviews the caregiver, and follows up with the Lead Recruiter and CHS Residential Directors to ensure an appropriate match with recipients. A strong Recruiter with solid interpersonal skills, interacts with various management styles and addresses staffing challenges proactively, maintaining clear communication, and ensuring both the quality and availability of caregivers and assignments. This helps create a smoother experience for all involved.
ESSENTIAL FUNCTIONS
1. Recruiting and Employment
-
Sources Caregivers to ensure adequate applicant flow in relations to the set goal.
-
Sources and posts on select websites for appropriate candidate selection.
-
Prescreens applicants over the phone through probing areas of experience, job history, gaps in employment, required pay rate and background information (misdemeanors, felony, driving record). Recruiter thoroughly reviews onboarding timeline and requirements with applicant.
-
Utilizes behavioral style interview questions to obtain further explanation and understanding of applicant’s skills, experience and work history. Probes further with applicants on areas needing further clarification or explanation.
-
Analyzes the information provided on the applicant’s application form, conducts a personal interview.
-
Evaluates applicant skills, abilities, and availability. Determines the suitability of the applicant for employment. Uses interview time effectively and gathers relevant information in accordance with the law.
-
Accurately completes necessary paperwork on each qualified applicant, including background check forms, MVR, ORR, CRC, I9 and W4 forms.
-
When applicable, collects letter of recommendations from applicants. When appropriate, pertinent references are required.
-
In cases where the applicant is judged unqualified, tactfully turn the applicant away. Provide constructive feedback to applicant when appropriate.
-
Informs caregivers of required trainings including deadlines.
-
Follows screening and selection process as outlined.
2. Employee Relations
-
Determines caregiver compatibility and availability for placement.
-
Works with Residential Directors on assigning caregivers to Recipient/client accounts, advising caregivers of recipient/client location, working conditions, essential job functions, work schedule, pay rate, and all other pertinent information.
-
Preps caregivers prior to interview by providing case information regarding job expectations, interviewing tips, and appropriate dress.
-
Follows up with both caregiver and Residential Directors after interview. Provide feedback to caregivers, as appropriate.
-
Complies with federal, state, and municipal statutes and regulations governing the employment process and co-employment relationships
3. Client Relations
-
Builds supportive relationships with Residential Directors, CMH, and Case Managers.
-
Keeps Residential Directors informed of sourcing activity.
-
Receives and processes inquiry calls and referrals from CMH, Case Managers and Residential Directors.
-
Creation and entry of recipient files and information into HHAeXchange.
-
Visits recipient home, CHS county office or CMH organization as needed.
4. Administration
-
Documents and updates caregiver and recipient/client activity in Paylocity / HHA as appropriate.
-
Follows up and moves open orders within the required parameters.
-
Uses HHA features to the fullest to ensure caregiver’s maximum availability for placement (i.e., Reports/Availability/Case Broadcasting etc.).
-
Reviews unemployment activity and provides relevant information for unemployment claims and hearings. Uses unemployment report to identify caregivers for recipient assignments. Documents refusal to work forms as needed.
-
Follows up with caregivers on expired trainings, setting deadlines for updates trainings. Holds caregivers accountable.
OTHER DUTIES
-
Assists with sourcing and recruiting efforts for VersiCare brands as needed.
-
Other projects and activities as assigned.
Requirements:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
-
Duties are performed using a hybrid working model combining remote work with office work. The needs of the business will determine the week-by-week structure.
-
Occasional trips to client/prospect locations require outdoor travel and potential exposure to unpleasant weather. * Must maintain a valid state driver’s license.
-
Ability to sit for extended periods of time and possesses the normal range of body motion.
EDUCATION AND/OR EXPERIENCE
- One year certificate from college or technical school; or one year of related business experience and/or training; or equivalent combination of education and experience.
KNOWLEDGE AND SKILLS
- Demonstrates critical thinking by exhibiting sound and accurate judgement and includes the appropriate people in decision making.
-
Exhibits effective communication and interpersonal skills including the four quadrants of Emotional Intelligence: self-awareness, self-management, social awareness, and relationship management.
-
Considerable skill in interviewing techniques.
-
A basic understanding of personnel policy and procedure and federal and state laws regarding employment practices.
-
This position requires an extremely perceptive person, who can relate to individuals at all levels.
-
Be able to handle unique situations as they present themselves.
-
Demonstrates planning and organization skills. This would include the ability to plan, consider efficiencies and multi-task.
-
Should understand general business and intermediate computer skills.
-
Ability to work within a team, sharing recruiting responsibilities where needed.
-
Must be able to compose routine written correspondence and reports.
