Job Summary:
The Computer Support Associate I provides onsite Tier 2 deskside support to ensure smooth day-to-day operations of the computing environment. This role involves a combination of technical troubleshooting and administrative support, following established procedures to resolve standard issues efficiently.
Key Responsibilities:
- Provide onsite desktop support including hardware, software, and peripheral troubleshooting
- Manage and support printers (toner replacement, maintenance, issue resolution)
- Perform computer imaging, deployments, and asset lifecycle management
- Resolve user issues through ServiceNow ticket queues
- Act as “smart hands” support for server and network teams
- Maintain and update asset records in Asset Center
- Follow Knowledge Base (KB) articles for troubleshooting and issue resolution
- Create and maintain documentation such as:
- Contact lists
- Process logs
- Incident reports
- Inventory and service records
- Handle inventory tracking, equipment maintenance scheduling, and supply ordering
- Support basic facilities-related requests
- Identify process issues and resolve them using standard procedures or escalate when needed
- Communicate effectively via email and with internal/external stakeholders
Required Skills & Qualifications:
- Basic knowledge of computer hardware, software, and networking fundamentals
- Familiarity with Microsoft Office and general internet/intranet tools
- Understanding of computer security policies and concepts
- Ability to follow documented processes and troubleshooting guides
- Strong communication and organizational skills
Preferred Qualifications:
- 1+ year of IT support experience (Deskside / Helpdesk / Technical Support)
- Experience with ServiceNow or similar ticketing tools
- Exposure to Agile methodologies
- Recent graduates with relevant technical knowledge are encouraged to apply
#IND2
LG R2
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have hands-on experience with computer imaging, device setup, printer support, or hardware replacement?
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number?
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
- What is your Expected Pay Range?
- What is a good time to contact you?
- Please share your Street address, City and Postal code.
- How many years of exp do you have with deskside IT support, including troubleshooting hardware, software, and end-user issues?
- How many years of exp do you have with Strong Software skills: PowerShell, python, etc.
- Exp with Upgrading to window 11 from 10
- Imaging computers
- Disposing of outdated assets
1st shift (6am – 3:30pm with flex start am) with minimal overtime
25% desk work and 75% shop floor
Possible use of Deere Gator to get around the facility
Metatarsals are required on the first day
Business casual dress code
Lift up to 35+Pounds
Work Location: In person
